Getting your Xbox One console or Kinect sensor repaired is easy. Send us your non-working Xbox One product and we'll repair it. If it’s still under warranty, we’ll repair it for free.
Step 1: Register your Xbox One product
If you haven’t already registered your Xbox One product, here’s how. You'll need:
A Microsoft account. Your Microsoft account is the email address and password that you use to sign in to various Microsoft services such as Xbox Live. If you don’t have a Microsoft account, you can get one for free.
Select the product from the list of registered products. Make sure that its serial number matches the one you’re sending in for repair.
Click Request Service and follow the steps on the page.
When creating your repair request, you can select from two options:
If you choose standard repair, Microsoft will provide a shipping label for you to send your non-working product to the service center, where it will be repaired and then shipped back to you.
If you choose advance exchange, Microsoft will send you a replacement product first. Once you receive the replacement product, you send back the non-working item.(A credit card will be required to process this order, even if the product is under warranty.)
After your request has been successfully submitted, a service request number will be generated. At your Microsoft account email address, you'll receive an email containing the service request number and instructions about how to send us your product (see also below).
Step 4: Send us the product
Remove all accessories and put only the Xbox One or Kinect sensor in a shipping box.
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