Under some circumstances, TV and OneGuide may be unresponsive or slow to respond. Examples include a lag in changing channels, static images on television channels, or no response to voice commands.
To resolve the issue, try these solutions in the following order.
Solution 1: Power cycle your Xbox One and set-top box
Solution 2: Recalibrate your Kinect
If OneGuide does not respond to voice commands, recalibrating your Kinect may resolve the issue.
Note Even when correctly calibrated, Kinect may not hear you properly if your television is very loud or many people are talking in the room.
Solution 3: Troubleshoot IR issues with your devices
OneGuide may seem unresponsive if it is having problems communicating with your home theater equipment. To check for and resolve IR issues, see OneGuide can’t control my TV, AV receiver, or set-top box.
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