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OneDrive Music FAQ and troubleshooting information

Overview

Whether you’re on your tablet, computer, phone, Xbox, or web browser, Xbox Music lets you stream one of the largest music catalogs on the planet, plus your own personal music files. Just upload your music to OneDrive, and then fire up Xbox Music on any device and play all the tunes you love, wherever you are.

Frequently asked questions about music on OneDrive

How to add your own music to OneDrive

Your Music folder is created after using the Xbox Music app for the first time.

You can upload your music using any OneDrive app or the Xbox Music website. Add your favorite songs to your OneDrive Music folder and they’ll appear in your Xbox Music collection shortly thereafter, whether you have an Xbox Music Pass or not.

How to manage your Music folder in OneDrive

What’s the default name of the OneDrive Music folder?

The default name of the folder in OneDrive is “Music.” If you have an existing Music folder, OneDrive will use that one.

Can I rename my Music folder?

You can rename or move your Music folder without losing any content. If you rename it, you can still link to it at onedrive.live.com.

What happens when I delete songs from my Xbox Music collection?

If you delete a song from your Xbox Music collection, you’ll get a warning notice. Approving the deletion will remove the file in OneDrive, and you won’t see it on any of your devices.

Note Deleted files remain in your OneDrive recycle bin for 90 days (less in some cases) and can be recovered there.

What happens when I delete songs from my OneDrive Music folder?

Songs deleted from your OneDrive Music folder will be removed from your Xbox Music collection on all devices.

Note Deleted files remain in your OneDrive recycle bin for 90 days (less in some cases) and can be recovered there.

How can I recover a deleted Music folder?

You can recover the deleted Music folder from the OneDrive recycle bin.

Once you’ve recovered your Music folder, we recommend that you make sure your music is showing up.

System requirements

Which devices can I use to play my OneDrive music content?

You can play OneDrive music on the following devices:

  • Windows 8.1 computer or tablet
  • Windows Phone 8.1 (using the Music app)
  • Xbox One or Xbox 360 console
  • Through a web browser on the Xbox Music website

Notes

  • This OneDrive functionality is not available on Windows 8. You’ll have to upgrade to Windows 8.1 to get the latest version of the Music app from the Store.
  • iOS and Android devices are not yet supported. If you have an Xbox Music Pass and use iOS or Android, OneDrive content will not show up. (This won’t interfere with playing music through your other devices.)

What file formats are supported?

You can add MP3, M4A (AAC), and WMA music files to your OneDrive Music folder.

Note Some M4A files may not play correctly (such as AAC Lossless files). Also, protected WMA files can’t be added to your collection. To find out if your files are protected, right-click the Music folder in Windows Explorer (or File Explorer). Look in the details section to see whether the file is marked as protected.

Is there a limit to the number of files I can have in my Music collection?

You can store up to 50,000 music files in your collection.

Do I need an Xbox Music Pass to play music from OneDrive?

No. An Xbox Music Pass is not required to play your OneDrive music. It’s free!

Troubleshooting music sharing from OneDrive

I can’t see OneDrive content on my Windows Phone

Make sure you’ve accepted the Xbox Terms of Use by signing in to Xbox.com on a computer, and then opening the Music app on your Windows Phone. Your OneDrive songs should be listed in your collection shortly thereafter.

How can I prevent my music in OneDrive from showing up on all my Xbox Music devices?

You can create another folder for your music on OneDrive and move your content there. This will prevent that music from showing up on other devices. (Only content in the Music folder will show up on other devices.)

Some of my music isn’t showing up

If your music isn’t showing up correctly:

  1. Make sure your device supports OneDrive music.
    Music will not show up on iOS, Android, Windows 8, Windows Phone 8, Zune, or Windows Media Player. To find out whether your device supports OneDrive content, See System requirements above.
  2. Check whether OneDrive is available in your Xbox Live country or region.
  3. Make sure your music is in your OneDrive Music folder.
  4. Make sure your music files are one of the supported file types: MP3, M4A, or WMA unprotected. WMA files downloaded through an Xbox Music Pass are typically protected. Protected files added to your OneDrive Music folder will not show up on other devices.
  5. Check to see that you’re not over the 50,000 track limit in your Music collection. If you have more than 50K files in your OneDrive music folder, only the first 50K files will show.

    Note
    Co-owned (or shared) folders are not supported.

If your music still doesn’t show up, try the following steps:

  1. Start Internet Explorer and open an InPrivate Session.
  2. Go to the Xbox Music web player and sign in with your Microsoft account.
  3. Select "In OneDrive" and look for your music.
  4. If it doesn’t appear, wait about 5 minutes for your music to be synced to OneDrive.
  5. Refresh the page. Your music should now appear.

If this hasn’t resolved the issue, contact Xbox Support.

I don’t see my music on a specific device

If you don’t see your music on Windows 8.1:

If your music isn’t showing up on Windows 8.1, follow the steps in Some of my music isn’t showing up, above.

If you don’t see your music on Windows Phone 8.1:

  • Check that you’re connected to the Internet (ideally over Wi-Fi with good connectivity).
  • Make sure the app is closed. (To close it, tap the left arrow.)
  • Restart the Music app.
  • Wait at least 5 minutes, keeping the app in the foreground (don’t start any other apps).
  • If your music doesn’t show up in the Albums view, make sure you set your filter to Streaming.

    Note
    If you don’t have an Xbox Music Pass, then streaming will only apply to Xbox Music purchases and the content in your OneDrive Music folder.

If you don’t see your music on Xbox One:

  • Restart the console by unplugging the power cable and plugging it back in.
  • Start the Xbox Music app.
  • Go to the Collection view. You will see the message “Your Collection is syncing.”
  • Your music will appear within 5 minutes.

If your music still doesn’t appear, contact Xbox Support.

If you don’t see your music on Xbox 360:

Check to see if your music appears on the Xbox Music website. If not, contact Xbox Support.

I can see my music, but I can’t play it

If your music files are M4A, such as iTunes AAC Lossless files, they won’t play on Xbox Music. However, standard non-Lossless iTunes purchases will play on all devices.

If you’re seeing a “shadow” or deleted track, close Xbox Music on your device and then restart it. This will trigger a resync with your Music collection. Once this is completed, the deleted tracks should disappear.

If you’re still experiencing issues, contact Xbox Support.

Some of my music files in OneDrive have disappeared

If you find that some of your music has disappeared and you did not delete the files, check the following:

  • Are these files in your OneDrive Music folder, or in a different folder? Music files must be in the OneDrive Music folder.
  • Were the files deleted? If so, you can recover them in the OneDrive recycle bin.

    Note You can recover files from the recycle bin within 90 days of deleting them.

I have duplicate albums in OneDrive

On Windows 8.1, if you copy music to OneDrive that was already visible in the Music app, you’ll end up with duplicated tracks within each album. We recommend moving your files to OneDrive rather than copying them. You can still keep a copy of these files in another location that’s not discoverable by the Music app. For more information about moving and copying files in Windows, see Copy or move files and folders.

There’s Music Pass content in my Music collection, and it plays a 30-second preview

If you no longer have an Xbox Music Pass but still have songs or albums on your device, you can choose to “Reset My Cloud UX” in your Xbox Music settings.

My country or region has changed

To update your country or region, see Change the region of your Xbox Live account.

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