Common issues

Learn what to do if you see a status code like 80153003, or an error message like “No Content Available”, when you try to buy something from the Xbox Live Marketplace.
Do you get a status code error when you try to download content from Xbox Live and don’t know what it means? Find information about common error codes, what problems they indicate, and what steps you can use to fix the problem here.
Did your credit card fail? Are you seeing the error codes 80190821, 8004ad43 or similar? Read this page to learn what’s going on and what you can do.
If you are having problems redeeming a pre-paid code on Xbox Live, here are some possible solutions.
Try these solutions if you’re having trouble creating, changing or signing in to your Xbox Live account.