How to redeem an Xbox prepaid code

Overview

This article explains how to redeem prepaid codes so you can make Xbox purchases and extend your memberships. It also explains how to check your Microsoft account balance.

Prepaid codes usually come in the form of cards with a 25-character code on the back. You can purchase them yourself from a retailer, or you might receive them as a gift. You can use prepaid codes to make purchases without a credit card. You can redeem prepaid codes on your console or on a computer.

picture

On this page

This page contains the following topics:

Computer steps: Redeem a prepaid code

You can redeem all types of prepaid codes – including Xbox gift cards, Xbox Live gold cards and Xbox Music Pass cards – on a computer and have them applied to your account immediately. Here's how:

  1. On a computer, go to Redeem Code and click Sign In.
  2. Sign in with your Microsoft account.
  3. Click Redeem.
picture
  1. Enter the 25-character prepaid code and click Confirm.
picture

Xbox One console steps: Redeem a prepaid code

Note Xbox One may not be available in all locales.

  1. Go to Games, and then select Use a code. Or, say “Xbox, use code”.
  2. If prompted, sign in.
  3. If you have a QR code, hold it up to your Kinect sensor.
picture
    If you do not have a QR code, select Or enter the 25-character code, and then enter your code.

Xbox 360 console steps: Redeem a prepaid code

  1. Sign in to Xbox LIVE using the account for which you want to use the prepaid code.
  2. Press the Guide button on the controller.
picture
  1. Go to Games & Apps and select Redeem Code.
picture
  1. Enter the 25-character prepaid code and select Done.
  2. When prompted, click Yes to confirm the redemption.

You can also watch the following video to learn how to redeem a code for a downloadable game.

Redeem a code for a downloadable game

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "How to redeem an Xbox prepaid code" issue you were reading about or a different issue?