If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
If you’re having trouble connecting your Xbox 360 console to Xbox Live or are experiencing a slow or low-quality connection, try these solutions to resolve the issue.
Get help connecting your Xbox console to Xbox Live using a wired or wireless connection.
Find solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
Find solutions to try if you’ve previously been able to connect to Xbox Live but are now unable to connect.
Xbox Live is the online service for Xbox 360. Read this page to find out more about Xbox Live and how to connect your console.
Learn what to do if you see error 80151012 when you try to use your Microsoft account on Xbox Live.
Learn what to do if you see error 80190864 when you’re trying to make a purchase on Xbox Live.
Can’t join an Xbox Live party or hear someone in a party on your Xbox 360 console? Try the solutions on this page.
Learn about error code 8007045D and what to do if you see it while using Xbox Live.
Learn about error 80190848 and what to do if you see it when you’re trying to make an Xbox Live purchase.