If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
Get help connecting your Xbox console to Xbox Live using a wired or wireless connection.
Find solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
Find solutions to try if you’ve previously been able to connect to Xbox Live but are now unable to connect.
Learn what to do if you see error 8015D000 on your Xbox 360 when changing the Microsoft account associated with your Xbox Live account.
Xbox Live is the online service for Xbox 360. Read this page to find out more about Xbox Live and how to connect your console.
Learn what to do if you see error code 80151909 when you’re downloading your profile.
Learn what to do if you see error message "Xbox Live sign-up or account download is currently unavailable" when you use Xbox Live.
Learn what to do if you get error 80072741 when using Xbox Live on your Xbox 360 console.
Learn what to do if you see error 80151012 when you try to use your Microsoft account on Xbox Live.
Learn what to do if you see error 8015190B when you try to connect to Xbox Live on your Xbox 360 console.