If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
If you’re having trouble connecting your Xbox 360 console to Xbox Live or are experiencing a slow or low-quality connection, try these solutions to resolve the issue.
Get help connecting your Xbox console to Xbox Live using a wired or wireless connection.
Find solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
Find solutions to try if you’ve previously been able to connect to Xbox Live but are now unable to connect.
Xbox Live is the online service for Xbox 360. Read this page to find out more about Xbox Live and how to connect your console.
Learn what to do if you see error C101A007 when you try to use a credit card to make a purchase on Xbox Live.
Learn how to fix error 831188FE so you can connect to Xbox Live on Xbox 360 or download your profile and get back to gaming.
Learn what to do if you see error 80151103 when you try to manage, sign in to or create a new account on your Xbox 360.
Learn how to fix error code 80154016 so you can change the Microsoft account for your Xbox Live profile.
Learn about error code 8007045D and what to do if you see it when you try to download your Xbox Live profile.