Error & Status Code Search
If you’ve encountered an error or status code, enter it exactly as shown. Examples: “E12” or “0x87df2ee7.” Note Error and status codes can be generated by service outages. To save time, check the Xbox Live Status page for alerts before searching for your code.
Tips for trying again:
- Results are not case-sensitive, but they are specific. Make sure you entered the error code correctly.
If you’ve tried these and still aren’t getting results, take a look at the top forum results (listed below).
If you’ve tried these and still aren’t getting results, try posting to the forums.
Post to the Xbox support forums
The Xbox Support forums are a great place to get answers to your questions from a community of Xbox experts. Since these forums are public, make sure you don’t include redemption codes or tokens in your post. Also, be aware that although the forums community is an excellent resource, community members are not Xbox Support agents and provide informational assistance only. To get help in the Xbox Support forums, go to http://xbx.lv/suppforum and choose the one that fits your issue.
On what device are you getting the error?
- Xbox One
- Xbox 360
- Xbox on other devices
- Xbox.com web site
Please tell us, in as much detail as possible, what you were doing and what app or game was open when you got the error code: