This article describes Xbox One system requirements for external storage drives and what to do if your console can’t detect a connected external drive.
Important Make sure you don’t have any important information stored on your hard drive before setting it up with your Xbox One. The Xbox One will reformat your drive.
For an external storage drive to save games and apps from Xbox One, it must meet the following requirements:
Devices that don’t meet these requirements will be treated as media storage, such as for music or video. For more information, see How to manage storage on Xbox One.
Additionally, no more than three external drives can be connected to the console at the same time.
When you first connect an external storage device with your Xbox One, the console should detect the device and walk you through the process of setting it up.
If this doesn’t happen, or if you want to confirm later that your console detects the storage device, here’s how:
Solution 1: Make sure that you’ve installed any recent updates to Xbox One
It’s possible that there were recent updates to Xbox One and that you need to manually update your system for it to detect your external storage. Here's how:
If this doesn’t resolve the problem, or if there were no recent updates to Xbox One, try the next solution.
Solution 2: Adjust the power management for storage if you’re in Instant-On mode
Check to see if you’re in Instant-On power mode. For more information, see How to change the power settings on your Xbox One console.
If you’re currently in Instant-On mode, follow these steps to adjust the power management for storage:
If this solution doesn’t resolve the issue, try the solutions in the following section.
Solution 3: Other things to try
Here are some other things to try if your Xbox One still isn’t detecting your external storage device.
If you keep experiencing the problem, contact Xbox Support.
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