"The email address or password that you entered is not valid. Please try again." error occurs when signing in to Xbox Live on Xbox 360

You may see the following error message when you're trying to sign in to Xbox Live on an Xbox 360 console:

The email address or password that you entered is not valid. Please try again.

This may mean that you've changed the password or user name associated with your Microsoft Account, or you may have entered an incorrect password.

Solution

To resolve this problem, try the following solutions.

Solution 1: Make sure you’re entering your email address and password and correctly

Check to make sure that you have typed the email address and password correctly. If you aren’t sure what email address that you use to sign in to your Microsoft account, see Find your Microsoft account email address.

Solution 2: If you have two-step verification enabled, create an app password and sign in on the console

To check whether you have two-step verification enabled, sign in to your Microsoft account, and then tap or click Security & password. You may be prompted to enter a security code.

If two-step verification is enabled and you want to turn it off, tap or click Turn off two step verification.

If you have two-step verification enabled and want to keep it on, you'll need to create and sign in with an app password on the Xbox 360 console.

  1. Sign in to your Microsoft account.
  2. Tap or click Security & password.
  3. Under App passwords, tap or click Create a new app password.
    A new app password is generated and appears on your screen. 
  4. When you’re prompted for your Microsoft account password on your Xbox console, enter the app password that you created online.

Solution 3: If you used a third-party email account as your Microsoft account, make sure that you’re using the correct password

You can use any email account to create a Microsoft account. If you use a third-party email account (such as Gmail or Yahoo) as your Microsoft account, you may have set up a password for your Microsoft account that is different than the password you use access your email. If you can still access your Gmail or Yahoo email but cannot use that same password to access your Microsoft account, you might have used a different password. If you‘ve forgotten the password for your Microsoft account, you will need to reset your Microsoft account password.

Solution 4: Try clearing and re-entering your user name and password

When you are prompted to sign in on the console, your password might be auto-populated in the Password field. If this happens, clear the characters that appear in the Password field, then enter the correct password.

If you have forgotten your Microsoft Account information, see Find your Microsoft Account or password.

If these steps did not resolve your issue, you will need to reset your Microsoft account password.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the ""The email address or password that you entered is not valid. Please try again." error occurs when signing in to Xbox Live on Xbox 360" issue you were reading about or a different issue?