“The profile could not be signed in to Live” error occurs when signing in to Games for Windows Live

You see the following error message when you try to sign in to Games for Windows Live:

Error: The profile could not be signed in to Xbox Live

This means one of the following:

  • Your computer is not connected to the Internet.
  • There’s a problem with your Microsoft account.

Solution

To resolve this problem, try the following solutions:

Solution 1: Verify that your computer is connected to the Internet

To verify that your computer is connected to the Internet, open a web page in a browser.

Solution 2: Check the status of Xbox Live

Check the Xbox Live service status. If there is a current Xbox Live service problem, try to sign in again later.

Solution 3: Verify that you can sign in to your Microsoft account

To do this, follow these steps:

  1. Sign in to your Microsoft account.
    Note If you forgot your password or can’t sign in using your password, Reset your password.
  2. Note any error messages that are displayed.
  3. After you resolve any errors, verify the information for your Microsoft account. For example, verify the billing information and the information in the Password and security info section.
  4. Sign out of your Microsoft Account, and then sign in again.
  5. Try to sign in to Xbox Live again.

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