Download your Xbox Live profile to a new console or redownload it

You might want to download your Xbox LIVE profile in the following situations:
  • You want to use your Xbox LIVE gamertag on another Xbox 360 console.
  • You accidentally deleted your Xbox LIVE gamertag from your own Xbox 360 console.

You can download your Xbox LIVE profile to any Xbox 360 console. Here's how:

  1. Press the Guide button on the controller (the large “X” button in the centre).
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  1. Select Download Profile.

    Note Not seeing Download Profile? This means that you’re signed in under another profile. Press X to sign out, confirm and then select Download Profile.

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  1. At the bottom of the Download Profile screen, select Download Profile.
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  1. Enter the email address of the Microsoft account that’s associated with your Xbox LIVE profile. If you don’t know it, see Find your Microsoft account email address.
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  1. Enter your Microsoft account password. If you forgot it, reset your password.
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Note If your account is an Xbox LIVE child account, the parent’s Microsoft account information is required to download the profile. For more information, see Find your child’s Microsoft account mail address.

  1. If you use external storage on your console, select the storage device on which you want to save the profile. If you don’t use external storage, your profile will begin downloading.

You should now be able to sign in using your Xbox LIVE profile on the console.

Important If you downloaded your profile to another console and you chose Remember Password, you have the option to remotely remove the password so that your profile can’t be accessed by someone else on the other console. To learn how, see Password protect your Xbox LIVE profile.

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