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I can't see the My Account page on Xbox.com

The Xbox.com My Account page uses a new technology that helps you better navigate and use your account. If you can't see the My Account page, you may have to upgrade your Internet browser or operating system.

Solution 1: Make sure that you're using a compatible browser

The latest versions of Firefox, Chrome and Internet Explorer all work fine with the My Account page. If you're using one of these browsers, make sure that you're using the latest version.

Note The My Account page is best viewed using the latest version of Internet Explorer.

Chrome and Firefox should automatically update to the latest version, unless you’ve disabled auto update. If you’ve disabled it, check your browser support to find out how to turn it back on.

Solution 2: Make sure that you're using a supported operating system

The following PC operating systems support the My Account page:

  • Windows 7
  • Windows 8
  • Mac OS X Lion
  • Mac OS X Mountain Lion
  • Mac OS X Snow Leopard:

Solution 3: Review your transactions on account.microsoft.com

If you don’t have a compatible browser or a supported operating system, don’t worry. You can also review your Xbox transactions at account.microsoft.com.

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