If you can’t play or use content that you previously downloaded to your Xbox 360 console, it may be because you're not signed in to Xbox Live, because you're trying to use downloaded content that's associated with another account or because you're trying to use downloaded content that's associated with another Xbox 360 console.
To fix this problem, try the following solutions. If a solution doesn't work, go to the next one.
Solution 1: Confirm that you're properly connected to Xbox Live
Try the Xbox Live Connection Solution.
If you're sure that you're properly connected to Xbox Live, skip this solution.
Solution 2: Sign in on to your Xbox 360 console using the account that you used to purchase the content
If you're already signed in using that account and are experiencing the problem:
If you find the content in the billing and purchase history of a profile on your Xbox 360 console, redownload that profile to your Xbox 360 console and try to play the content again. To redownload a profile, see Download, move or delete your Xbox Live profile.
If the content is in your account's billing and purchase history, redownload the profile. To accomplish this, see Download, move or delete your Xbox Live profile.
If you want to transfer the content licence for your content from one console to another, see the "Can I transfer a content licence from one Xbox 360 console to another?" topic on the Xbox 360 Digital Rights Management page.
Solution 3: Confirm that the content is in your console's Game Library
To do this, you'll have to delete and then re-download the content. Here's how:
Note If you've downloaded the content and received a "This disc is unreadable" message, see "This disc is unreadable" error occurs when you use a Games on Demand game.
Solution 4: Confirm that the content is in your purchase history at commerce.microsoft.com and at Xbox .com
When looking for the content at Xbox.com, remember that not all purchased items load when you first navigate to the page. To find specific content, press Ctrl+F and enter a keyword (such as a word in the content's title).
If your purchase is listed at either of those sites but is not listed in the billing or purchase history of your Xbox Live account, contact Xbox Support.
Solution 5: Check the online location where you bought the content
If the content is listed there as available to buy, your purchase may not have been completed and you'll need to purchase the content again.
Solution 6: Try a different storage device
If possible, download the content to a different storage device, such as a USB storage device and then try to play or use the content again. Here's how:
Note If the content launches without issue, this is a good indication that the storage device was the issue. For more help, visit the Xbox Online Service Centre
If these solutions don't work, and you keep experiencing the problem, contact Xbox Support.
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