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You see an error message that resembles the following when you try to connect to Xbox Live:
The DNS server can't resolve Xbox Live server names. This may be a problem outside your home network, and you may need to contact your ISP.
ERROR STATUS REPORT
W: xxxx - xxxx X: 0000 - F001 Y: xxxx - xxxx Z: xxxx-xxxx
Note The “x” digits vary.
This error message may mean one of the following:
Solution 1: Verify the status of Xbox Live
To check the status of Xbox Live, go to Service status.
Solution 2: Troubleshoot your network setup
To troubleshoot your network set up, try the Xbox Live connection error solution.
If you keep experiencing the problem, contact Xbox Support.
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