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You see the following error code and message when trying to download an Xbox 360 system update:
Can't Process the Update. If the problem persists, go to www.Xbox.com/support.
Note The “x” digits vary.
This means that you’re having problems connecting or staying connected to Xbox Live.
Note If you also see error 3524-0000-xxxx-xxxx-xxxx-xxxx when you’re trying to download an Xbox 360 system update, it means the download failed. See Error code 3524-0000-xxxx-xxxx-xxxx-xxxx occurs when you try to download an Xbox update for more information.
Note You can also update your console software by copying the update to a USB flash drive or a disc. See How to get a new Xbox 360 update.
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