Troubleshoot your Xbox Live connection

Troubleshoot your Xbox Live connection

If you’re having trouble getting your Xbox 360 console to connect to Xbox Live or you’re experiencing a slow or low-quality connection, there are several solutions available to help you. We can help you set up your console to connect to Xbox Live for the first time or help you select, set up or troubleshoot your networking hardware. We can also help you to resolve issues causing low streaming quality, poor connection speed, multiplayer gameplay problems and random disconnection. And we can help you troubleshoot errors that prevent you from connecting to Xbox Live.

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Are you connecting to Xbox Live for the first time?

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If you’re setting up your Xbox 360 console to connect to Xbox Live, the Xbox Live First-Time Connection Solution can help. It will walk you through setup and testing of a wired or wireless connection, signing in to Xbox Live, and configuring your Xbox Live account.

Are you unable to connect to Xbox Live?

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If you can’t connect to Xbox Live at all, the first thing to look at is what’s causing the problem. It may be your console, your network connection, your network settings, your Internet service provider or the Xbox Live service. Whenever you have trouble connecting to Xbox Live, it’s a good idea to first check the Xbox Live Service status to make sure there aren’t any current issues with Xbox Live.

If you’ve previously been able to connect to Xbox Live using your current console and network set-up but you can’t connect now, try the Xbox Live Connection Solution.

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If your Xbox 360 console doesn’t recognise or can’t detect your home wireless network, use the Wireless Network Connection Solution to see what’s causing the problem.

The Xbox Live Connection Error Solution covers all kinds of connection errors. It can also walk you through diagnosing and correcting issues with your console, your networking hardware or your network configuration. Before you use the Xbox Live Connection Error Solution, you need to test your Xbox Live connection. Here's how:

  1. Press the Guide button on your controller.
  2. Select Settings, System Settings, and then Network Settings.
  3. Select the name of your Wireless Network, or select Wired Network for a wired connection.
  4. Select Test Xbox Live Connection.
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If you can’t connect to Xbox Live, the Connection Test will show you where in the connection process the error occurs. It will also tell you what type of error it is. Note this information, and then go to the Xbox Live Connection Error Solution to resolve the problem.

Are you experiencing poor connection quality?

Try the solutions in this section if you’re experiencing the following issues:

  • A slow connection
  • Poor performance
  • Low streaming quality
  • Online gameplay problems
  • Random disconnects

If you experience poor streaming quality when using a video app on Xbox Live, the  Xbox Streaming Quality Solution can help you work through that issue.

If your connection speed is affecting online gameplay or causing lag or other performance issues, try the Xbox Live Slow Performance Solution.

If you can connect to Xbox Live but can’t join or host a multiplayer gaming session or if you can’t hear other players when playing an online multiplayer game, you probably have a NAT error issue. Try the Xbox Live NAT Error Solution to resolve that problem.

If you can connect to Xbox Live but find your connection keeps “dropping” for no apparent reason, the Xbox Live Disconnect Solution can help address these random Xbox Live disconnects.

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Do you need help with your networking hardware?


There are lots different manufacturers and models of networking hardware (such as modems, routers, gateways, and adapters). Therefore, there’s rarely a single universal solution to network setup and configuration issues. In our Networking Hardware Information forums, we’ve compiled information about a wide variety of manufacturers and models of networking hardware. Exploring these forums may help you resolve a problem that is specific to your setup.

These forums can also help if you’re shopping for new networking hardware or setting up your network for the first time. You can also share your experiences with other Xbox owners, helping you to find quick solutions to common problems.

Please note that the forums are in English, so take advantage of Bing Translator if you need another language.

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