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View the warranty information for your device

Sign in to your Microsoft account to view the warranty information for your device at the Xbox Online Service Centre.

MANUFACTURER’S WARRANTY

This Manufacturer’s Warranty (“Warranty”) is granted to You by Microsoft Ireland Operations Limited, Blackthorn Road, Sandyford Industrial Estate; Dublin 18, Ireland (“Microsoft”).

BY USING YOUR XBOX 360 E, KINECT SENSOR, OR ACCESSORY YOU AGREE TO THIS WARRANTY. BEFORE SETTING IT UP, PLEASE READ THIS WARRANTY CAREFULLY. IF YOU DO NOT ACCEPT THIS WARRANTY, DO NOT USE YOUR XBOX 360 E, KINECT SENSOR, OR ACCESSORY. RETURN IT UNUSED TO YOUR RETAILER OR MICROSOFT FOR A REFUND.
Contact Microsoft at http://www.xbox.com.

This Warranty is distinct from any statutory product warrantees owed by retailers and/or manufacturers under any national law applicable to You. It is intended to grant You specific, and as the case may be, additional rights, within the limits of what is permissible under such law, and not to restrict your rights under applicable statutory product warranty provisions. It cannot be transferred to any third party.

  1. Definitions 
    When used in this Warranty, the following terms will be deemed to mean:
      1. “Xbox 360 E” means a new Xbox 360 E console purchased from an authorized retailer.
      2. “Accessory” means a new Microsoft branded Xbox 360 or Xbox 360 E hardware accessory purchased from an authorized retailer. A hard disk drive ("HDD") is an Accessory whether preinstalled or purchased separately.
      3. “Kinect Sensor” means a new Kinect Sensor purchased from an authorized retailer.
      4. "Warranty Period" for Xbox 360 E and Kinect Sensor, means 1 year from the date You purchased it; and for Accessories, means 90 days from the date You purchased it, subject to article 2 below.
      5. “You” means the original end-user.
      6. “Normal Use Conditions” means ordinary consumer use under normal home conditions according to the instruction manual for the Xbox 360 E, Kinect Sensor, or Accessory.
  2. Duration
    Without prejudice to any statutory warranty to which You may be entitled under any local law applicable to You, and unless any such law provides for a longer term, Microsoft offers this Warranty, for a term of one (1) year from the purchase date of such Xbox 360 E or Kinect Sensor from an authorized retailer, and 90 days Accessories.

  3. Territory
    This Warranty will be valid in the following countries only (including their overseas territories):  Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Luxemburg, Netherlands, Norway, Poland, Portugal, Russia, Slovakia, South Africa, Spain, Sweden, Switzerland, Turkey and the United Kingdom.

    You acknowledge that specific export laws and regulations may apply to You depending on your country of residence and You agree to comply with all such laws and regulations if You export Your Xbox 360 E, Kinect Sensor, or Accessory.

  4. Warranty
    1. During the Warranty Period, Microsoft warrants, only to You, that the Xbox 360 E, Kinect Sensor, or Accessory will not malfunction under Normal Use Conditions.
    2. Except for any statutory warranty which Microsoft may owe You under any local law applicable to You, this Warranty is the only guarantee, warranty or condition granted to You by Microsoft with respect to Your Xbox 360 E, Kinect Sensor, or Accessory and any product manual(s) that may come with it. No
    3. IF YOUR LOCAL AND APPLICABLE LAW GIVES YOU ANY IMPLIED WARRANTY, INCLUDING AN IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ITS DURATION IS LIMITED TO THE WARRANTY PERIOD, UNLESS OTHERWISE PROVIDED BY SUCH LOCAL LAW.   
  5. Process to obtain the Warranty Service
    1. Before starting the warranty process, please use the trouble-shooting tips at http://www.xbox.com.
    2. If the troubleshooting tips don’t resolve Your problem, then follow the online process at http://www.xbox.com. You can also reach Xbox support by calling the number for the country in which you purchased Your Xbox 360 E, Kinect Sensor or Accessory, listed at /contact-us.
    3. Before sending Your Xbox 360 E, Kinect Sensor, or Accessory to Microsoft for service, make sure to keep a copy of any data You want to save, and delete anything You consider confidential. Microsoft is not responsible for Your data and may erase it.

  6. Microsoft’s Responsibility
    1. After You return Your Xbox 360 E, Kinect Sensor, or Accessory to Microsoft for service, Microsoft will inspect it.
    2. If Microsoft determines that the Xbox 360 E, Kinect Sensor, or Accessory malfunctioned during the Express Warranty Period or any Implied Warranty period under Normal Use Conditions, Microsoft will (at its option) repair or replace it, or refund the purchase price to You. Your Xbox 360 E, Kinect Sensor or Accessory may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair Your Xbox 360 E, Kinect Sensor or Accessory.
    3. After repair or replacement, Your Xbox 360 E, Kinect Sensor, or Accessory will be covered by this Warranty for either the longer of the remainder of Your original Warranty Period, or 95 days after Microsoft ships it to You.
    4. UNLESS OTHERWISE PROVIDED UNDER ANY LOCAL LAW APPLICABLE TO YOU,MICROSOFT’S RESPONSIBILITY TO REPAIR OR REPLACE YOUR XBOX 360 E, KINECT SENSOR, OR ACCESSORY, OR TO REFUND THE PURCHASE PRICE, IS YOUR EXCLUSIVE REMEDY.
    5. If Your Xbox 360 E, Kinect Sensor, or Accessory malfunctions after the Warranty Period expires, there is no warranty of any kind. After the Warranty Period expires, Microsoft may charge You a fee for its efforts to diagnose and service any problems with Your Xbox 360 E, Kinect Sensor, or Accessory, whether such efforts are successful or not.

  7. Warranty Exclusions
    Microsoft is not responsible and This Warranty does not apply, even for a fee, if Your Xbox 360 E, Kinect Sensor, or Accessory is:
    1. damaged by use with products not sold or licensed by Microsoft (including, for example, games and accessories not manufactured or licensed by Microsoft, and “pirated” games, etc.);
    2. used for commercial purposes (including, for example, rental, pay-per-play, etc.);
    3. opened, modified, or tampered with (including, for example, any attempt to defeat any Xbox 360 E, Kinect Sensor, or Accessory technical limitation, security, or anti-piracy mechanism, etc.), or its serial number is altered or removed;
    4. damaged by any external cause (including, for example, by being dropped, used with inadequate ventilation, etc., or failure to follow instructions in the instruction manual for the Xbox 360 E, Kinect Sensor, or Accessory); or
    5. repaired by anyone other than Microsoft.

  8. EXCLUSION OF CERTAIN DAMAGES
    UNLESS OTHERWISE PROVIDED UNDER ANY LOCAL LAW APPLICABLE TO YOU, MICROSOFT IS NOT RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES; ANY LOSS OF DATA, PRIVACY, CONFIDENTIALITY, OR PROFITS; OR ANY INABILITY TO USE YOUR XBOX 360 E, KINECT SENSOR, OR ACCESSORY. THESE EXCLUSIONS APPLY EVEN IF MICROSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES, AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

  9. Additional Terms
    If You attempt to defeat or circumvent any Xbox 360 E, Kinect Sensor, or Accessory technical limitation, security, or anti-piracy system, You may cause Your Xbox 360 E, Kinect Sensor, or Accessory to stop working permanently. You will also void Your warranty, and make Your Xbox 360 E, Kinect Sensor, or Accessory ineligible for authorized repair, even for a fee.
  10. Choice of Law
    This Warranty will be subject to and construed in accordance with the law of Your country of residence, regardless of conflict of laws principles

SOFTWARE LICENSE

BY USING YOUR XBOX 360 E, KINECT SENSOR, OR AUTHORIZED ACCESSORY YOU AGREE TO THIS SOFTWARE LICENSE. BEFORE SETTING IT UP, PLEASE READ THIS SOFTWARE LICENSE CAREFULLY. IF YOU DO NOT ACCEPT THIS SOFTWARE LICENSE, DO NOT USE YOUR XBOX 360 E, KINECT SENSOR, OR AUTHORIZED ACCESSORY. RETURN IT TO UNUSED TO YOUR RETAILER OR MICROSOFT FOR A REFUND. Contact Microsoft at http://www.xbox.com.

  1. Definitions
    When used in this License, the following terms will be deemed to mean:

    1. “Xbox 360 E” means an Xbox 360 E console.
    2. “Authorized Accessory” means a Microsoft branded Xbox 360 or Xbox 360 E hardware accessory, and Microsoft licensed, third party branded, Xbox 360 or Xbox 360 E hardware accessory whose packaging bears the official “Licensed for Xbox” logo. The Kinect Sensor is an Authorized Accessory solely for purpose of this software license. A hard disk drive ("HDD") is an Accessory whether preinstalled or purchased separately.
    3. “Authorized Games” means Xbox 360 or Xbox 360 E games on game discs published or licensed by Microsoft, and game content downloaded from Microsoft’s Xbox Live service or Xbox.com Web site (for example, avatars, downloadable games, game add-ons, etc.).
    4. “Software” means the software pre-installed in the Xbox 360 E, Kinect Sensor, or Authorized Accessory, including any updates Microsoft may make available from time to time.
    5. “Unauthorized Accessories” means all hardware accessories other than an Authorized Accessory, except that USB memory sticks, digital cameras used to make photographs or movies, and music players used to play music or display photographs or videos are not Unauthorized Accessories. Hard disk drives ("HDDs") are Accessories, whether preinstalled or purchased separately.
    6. “Unauthorized Games” means all game discs, game downloads, and game content or media other than Authorized Games.
    7. “Unauthorized Software” means any software not distributed by Microsoft through Xbox 360 or Xbox 360 E game discs published or licensed by Microsoft, Microsoft’s Xbox Live service, or Xbox.com Web site.
    8. “You” means the user of an Xbox 360 E, Kinect Sensor, or Authorized Accessory.
  2. License
    This License gives You specific contractual rights unless otherwise stated under any national law applicable to You.

    1. The Software is licensed to You, not sold, for the Territory only. You are licensed to use the Software only as pre-installed in Your Xbox 360 E, Kinect Sensor, or Authorized Accessory, and updated by Microsoft from time to time. You may not copy or reverse engineer the Software.
    2. As conditions to this Software license, You agree that:

      1. You will use only Authorized Accessories and Authorized Games with Your Xbox 360 E, Kinect Sensor, or Authorized Accessory. You will not use Unauthorized Accessories or Unauthorized Games. They may not work or may stop working permanently after a Software update.
      2. You will not use or install any Unauthorized Software. If You do, Your Xbox 360 E, Kinect Sensor, or Authorized Accessory may stop working permanently at that time or after a later Software update.
      3. You will not attempt to defeat or circumvent any Xbox 360 E, Kinect Sensor, or Authorized Accessory technical limitation, security, or anti-piracy system. If You do, Your Xbox 360 E, Kinect Sensor, or Authorized Accessory may stop working permanently then or after a later Software update.
      4. Microsoft may use technical measures, including Software updates, to prevent use of Unauthorized Accessories and Unauthorized Games, and to protect the technical limitations, security, and anti-piracy systems in the Xbox 360 E, Kinect Sensor, or Authorized Accessory.
      5. Microsoft may update the Software from time to time without further notice to You, for example, to update any technical limitation, security, or anti-piracy system.
    Any unauthorized use under these provisions may result in the ineligibility to benefit from the Manufacturer’s Warranty of Your Xbox 360 E, Kinect Sensor or Authorized Accessory.

  3. Territory
    This License will be valid in the following countries only (including their overseas territories):  Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Luxemburg, Netherlands, Norway, Poland, Portugal, Russia, Slovakia, South Africa, Spain, Sweden, Switzerland, Turkey and the United Kingdom.

  4. Warranty
    The Software is covered by the Manufacturer’s Warranty for Your Xbox 360 E, Kinect Sensor, or Authorized Accessory, and Microsoft gives no other guarantee, warranty or condition for the Software, except for any statutory warranty which Microsoft may owe You under any local law applicable to you. No one else may give any guarantee, warranty or condition on Microsoft’s behalf.

  5. EXCLUSION OF CERTAIN DAMAGES
    UNLESS OTHERWISE PROVIDED UNDER ANY LOCAL LAW APPLICABLE TO YOU, MICROSOFT IS NOT RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES; ANY LOSS OF DATA, PRIVACY, CONFIDENTIALITY, OR PROFITS; OR ANY INABILITY TO USE THE SOFTWARE. THESE EXCLUSIONS APPLY EVEN IF MICROSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES, AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

  6. Choice of Law
    This License will be subject to and construed in accordance with the law of Your country of residence, regardless of conflict of laws principles.

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