Kinect for Windows known issues and troubleshooting tips

Solutions

Error messages: "Device not supported" or "No Kinect device found"

If you get either of these errors, you’re probably using a Kinect for Xbox 360 sensor, not the new Kinect for Windows sensor. Make sure that your sensor is Kinect for Windows: If it says "Xbox 360" on the front, it’s Kinect for Xbox 360, not Kinect for Windows.

If you’re a software developer, you can use the Kinect for Xbox 360 sensor together with your computer to test the software you’re working on. However, to get the full Kinect for Windows experience, we recommend you download the Kinect for Windows SDK and use it with a Kinect for Windows sensor.

Poor response or performance

If your Kinect for Windows sensor is responding or performing poorly, you may have too many other devices connected to your computer’s USB ports. Disconnect the other devices and try the Kinect sensor again. If you’ve already disconnected the other devices, try connecting your Kinect sensor to a different USB port. If you’re using a USB hub, disconnect it, and connect the Kinect for Windows sensor directly to your computer.

Make sure your computer has the latest operating system updates and hardware drivers. To get these updates, go to Windows Update.

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