You can’t update or install the Zune software on your PC, or you can’t update the Zune player software

Overview

If the Zune software on your player doesn’t update on its own, or if you’re having trouble updating the Zune Music + Video software, here are a few things to try to fix the problem.

Can’t update or install the Zune software on your PC

Here are some common error messages you might get when you try to update the Zune Music + Video software, and solutions that you can use to solve the problem.

If a required component is missing

When you try to install the Zune Music + Video software, you might receive one of the following error messages:

  • “The media for installation package couldn't be found. It might be incomplete or corrupt”.
  • “Setup must stop because the required package failed to install”.
  • “Can't contact Microsoft Update. Please try again later”.
  • “Can't download the required components from Microsoft Update. Please try again later".
  • “Can't install the required components from Microsoft Update. Please try again later”.
  • "Path chosen is not valid"
  • “Installation failed, package Zune failed to install”
  • “No Installation Media”
  • “Can't find the media for installation package ".NET framework Runtime 2.0". It might be incomplete or corrupt”.
  • Error Code 0x80070002

When you receive any of these error messages, the Zune software will not install. These errors can happen when software components or updates are required by the Zune software for installation, but they aren't available on your computer or included in the basic download. To fix the problem, try the following solutions:

  • Make sure that your computer is running one of the following operating systems:
    • Windows 7 and Windows 8 (all editions)
    • Windows Vista (all editions)
    • Windows XP with Service Pack 3 (Home, Professional, Tablet PC or Media Center Edition 2005 with Rollup Update 2)
    • Note The Zune Music + Video software won't work on versions of Windows earlier than Windows XP SP3, any 64-bit version of Windows XP, or any version of Windows Server.

    • Mac OSX with Boot Camp running Windows 7 or Windows Vista
  • Make sure that your computer meets the following minimum system requirements:
    • 256 MB of RAM
    • Video card with 64 MB RAM (video RAM or VRAM) and DirectX 9.0b
    • Microsoft Internet Explorer 6 or higher

    For a more complete list of system requirements, see Computer requirements for Zune Music + Video.

  • Check for updates. To do this, go to the Microsoft Update site, and then click Check for updates.
  • Reinstall the Zune software using a Microsoft Fix It solution. Verify that you have administrative rights to install software, and then run following Fix It solution.
  • Click the Fix this problem link. Then, click Run in the File Download dialogue box and follow the steps in this wizard.

Fix this problem
Microsoft Fix it 50577

Notes:

  • This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD so that you can run it on the computer that has the problem.

Error: “System updates required”

When you try to install the Zune software, you might receive one of the following error messages:

System updates required

Zune software installation can't continue until you've installed one or more required updates.

Windows Update must be updated to run this program.

System updates required

Zune software installation can't continue until you've installed one or more required updates.

Version 3.1 of Windows Installer is required to run this program.

http://go.microsoft.com/fwlink/?linkid=101231

This problem occurs when Windows Update is not enabled. You can use the following solution wizard to automatically fix this. Click the link below to start the wizard.

Online Solution Wizard
picture
A step-by-step solution is available to resolve this problem.

If the wizard does not work, try to install system updates from Microsoft Update.

  • Windows 8, Windows 7 and Windows Vista
  • To obtain the latest updates for Windows 8, Windows 7 or Windows Vista, go to Microsoft Knowledge Base article 949104 and install Windows Update Agent.

    Note: If you are running a pre-release version of Windows 7 (build 7600 or earlier), you must update to the released version of the operating system. You can check your version of Windows here.

  • Windows XP
  • To obtain the latest updates for Windows XP, go to the Microsoft Update site.

    If Windows Update is disabled, you must manually install Windows Update. To do this, go to Microsoft Knowledge Base article 949104.

Error: “Microsoft Update is required”

When you try to install the Zune software, you may receive one of following error messages:

  • Microsoft Update is required
  • Microsoft Update is required in order to check for updates. Click the link below to get more information about Microsoft Update and to add it to your system.
  • Error code: 0x80248015

To resolve this problem, follow these steps:

  1. Go to the Microsoft Update site.
  2. Check for updates. Install any high-priority updates that are found.
  3. Reinstall the Zune software. For more information about how to do this, see Microsoft Knowledge Base article 929358.

Error: 0x80070656

When you try to install the Zune Music + Video software, you receive the following error message:

INSTALLATION FAILED

Setup must stop because the required package 'Zune' didn't install.

Error opening installation log file. Verify that the specified log file location exists and that you can write to it.

Error Code: 0x80070656

To resolve this problem, follow these steps:

  1. In Windows 8: From the Start screen, type Run, click or tap Run under the Apps category in the right-hand menu, type C:\Program Files\Zune in the Start Search box, and then press Enter on your keyboard.
  2. In Windows 7 or Windows Vista: Click Start, type C:\Program Files\Zune in the Start Search box, and then press Enter on your keyboard.

    In Windows XP: Click Start, click Run, type C:\Program Files\Zune in the Start Search box, and then click OK.

    Note: "C:\Program Files" is the default location for the Zune Music + Video software. If you installed the Zune software in a different location, type that location.

  3. From the Zune window, locate and delete the ZuneReboot.bin file.
  4. Download and reinstall the Zune software.

Can’t update the Zune player software

General troubleshooting

If you have difficulty updating the software on your Zune player, try these steps:

  1. Disconnect your player from your computer.
  2. Make sure you’re running the latest version of the Zune software, To do this, open the Zune software and click Settings, Software, then General. Under Software updates, click Check for updates.
picture
  1. Follow the instructions to install any Zune software updates. Then, restart your computer.
  2. Reconnect your player to a USB port on the back of your computer using the USB cable. Don’t use a USB hub.
  3. Restart your player.
  4. Open the Zune software and go to Settings, Device, then Update. Follow the instructions to install any player updates.
picture

Your Zune software doesn’t recognise your Zune player

If the Zune Music + Video software doesn’t recognise your Zune player, use the Online Solution Wizard below to automatically resolve the problem. You can also fix the problem manually. Either way, make sure that you finish by updating your Zune player.

Online Solution Wizard
picture
A step-by-step solution is available to resolve this problem.

To manually fix this problem, follow these steps:

Step 1: Update the Zune software

To check for, and then install, any software updates:

  1. Open the Zune software on your computer and click Settings at the top of the screen.
  2. Click Software in the upper-left section of the screen.
  3. Click General in the list on the left.
  4. Click Check for updates to see if there are any updates to install. If there are, follow the software update instructions.
  5. After you complete any updates, restart your computer and then reconnect your Zune player.

Step 2: Check your connection.

When you connect the Zune sync cable to the connector port of the Zune player, make sure that both ends of the sync cable click into position. Don't use a USB hub or the ports on the front of your computer.

picture

Step 3: Restart your Zune player.

To restart a non-touchscreen Zune:

picture

1. Set the Hold switch to the unlocked position.

Note To make sure that the Hold switch is in the unlocked position, you may have to move the switch back and forth until the switch is in the correct position.
2. Press and hold the Back button while you press the top of the Zune Pad.
3. Release the buttons when your Zune begins to restart.

To restart a Zune HD:

picture

Press and hold the On/off button for about 10 seconds until the player restarts.

Step 4: Update your Zune player

  1. With your Zune player connected to your computer, open the Zune software on your computer.
  2. Click Settings at the top of the screen.
  3. Click Device at the top left of the screen.
  4. Click Update in the list on the left.

Error codes

If you receive an error code when you try to update your Zune player, follow the instructions that correspond to the error code in the following table.

Error code What to try
80200049
80070422

There was a problem with the Background Intelligent Transfer Service (BITS). Try enabling and restarting the BITS service and clearing the BITS job queue. You can try an automatic or manual fix.

You may be able to resolve this problem automatically. Click the Fix this problem link. Then, click Run in the File Download dialogue box and follow the steps in this wizard.


Fix this problem

Microsoft Fix It 50581

Notes

  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD so that you can run it on the computer that has the problem.

You can also try to fix it yourself by following these steps:

  1. Open the Services console window.
    • If you’re running Windows 8, type services.msc in the Start screen, then click or tap the tile when it appears.
    • If you're running Windows 7 or Windows Vista, click Start, type services.msc in the Start Search box, and then press Enter. If you're prompted for an administrator password or for confirmation, enter the password or click Continue.
    • If you're running Windows XP, click Start, and then click Run. In the Open box, type services.msc, and then press Enter. If you're prompted for an administrator password or for confirmation, enter the password or click Continue.
  2. Under Name, locate Background Intelligent Transfer Service, and then verify that the Status is set to Started.
  3. If the Status is blank or the Startup type is set to Disabled, right-click Background Intelligent Transfer Service, and then click Properties. From the pop-up window, locate Startup type and from the drop-down list select Automatic or Automatic (Delayed Start). Click Apply, click Start, and then click OK.
  4. If the Status was already Started, restart the service. To do this, right-click Background Intelligent Transfer Service, and then click Restart.
  5. If you're running Windows 7 or Windows Vista: Click Start, type cmd in the Start Search box, and then press Enter. If you're prompted for an administrator password or for confirmation, enter the password or click Continue. Type the code bitsadmin /reset and press Enter.
  6. If you're running Windows XP, you may first have to install bitsadmin from the Windows XP Service Pack 2 Support Tools package.

C00D11A0
8004500A

You synchronised or updated multiple Zune players. To resolve this problem, disconnect the player from the computer and then reconnect it.

C00D11D2

The Zune software update can't be downloaded. Verify that your computer is connected to the Internet, and then try to update the Zune device again.

C00D1249

Your Zune player entered self-recovery mode while it was trying to update. You may also receive the following message on your player:

ON YOUR PC, START THE ZUNE SOFTWARE AND RESTORE YOUR ZUNE

To resolve this problem, connect your Zune player to the computer again, and then try to update the software on the player.

C00D124F

There isn't enough space on the device for the update. Try to delete some or all content on the device, and then try the update again. To delete all content on the device:

  1. In the Zune software, click SETTINGS, click DEVICE, and then click SYNC OPTIONS.
  2. Under Device options, click Erase All Content, and confirm that you want to delete synced media.

If the problem still occurs after you delete all your content, try to clear and then restore the device software.

For more information about how to restore your Zune device software, see Microsoft Knowledge base article 927001.

For more information about how to reinstall the software for your Zune HD player, see Microsoft Knowledge base article 974593.

C00D1195

There isn't enough available space on your computer's hard disk. Remove any non-essential programs, documents, or media files and try again. You can also free up some disk space by running the Disk Cleanup wizard. To run Disk Cleanup:

  1. Click Start.
  2. Click All Programs.
  3. Click Accessories.
  4. Click System Tools.
  5. Click Disk Cleanup.
8000FFFF

You may have recently erased your Zune device and then installed games. To resolve this problem, disconnect the Zune device from the computer and reconnect it.

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