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Error PI102 occurs when you make changes to a payment option from your Xbox One console

You see the following error code and message when you try to make changes to a payment option from your Xbox One console:

PI102
Sorry, there was a problem. Try adding or changing that payment option again in a few minutes.

    Solutions

    Solution 1: Check the Xbox Live service status

    If you see any alerts here, wait until the service is up and running and try again:

    Purchase and Content Usage: Limited
    2017-04-27T17:10:31.0000000-07:00

    Affected platforms:

    Xbox One, Xbox on Windows 10, Xbox on other devices

    Affected services:

    Buying downloadable items

    Latest update

    We are aware that some members may be having problems finding previously-purchased content or purchasing new content. We are working to resolve the issue as quickly as possible, and we will be sure to provide you with frequent updates.

    Solution 2: Try again in a few minutes

    Wait a few minutes and then try to change your payment option again.

    If you keep experiencing the problem, contact Xbox Support.

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