Error code 80070005 contains the following message:
Sorry, Xbox Live profiles can't be downloaded right now. Try again later.
Status code: 80070005
If you get this message and error code, there’s a problem with one of the following:
The video license for the Zune video that you’re trying to stream or download
Your Xbox Live gamer profile
To resolve the problem, try the following solutions:
Solution 1 (Zune video): Delete the video license and download again
To delete the video license, follow these steps:
On your Xbox 360 console, go to the Settings hub and select System.
Select your storage device.
Select System Items.
Select Rights Database.
For Rights Database, select Delete.
Select Yes to confirm.
To download the video again, follow these steps:
On your Xbox 360 console, go to the Settings hub and select Account.
Select Download History.
Select Zune Purchase History.
Select the video title to download it again.
When the download is complete, again try to play the video on your Xbox 360 console.
Solution 2: Determine whether your gamer profile is corrupted; if it is, delete and then recover it.
Determine whether your Xbox Live gamer profile is corrupted. Here’s how:
On your Xbox 360 console, go to System Settings and select Memory.
Find your gamer profile. If it’s corrupted, its status will show "Corrupted Profile."
If your Xbox Live gamer profile is corrupted, delete and then recover it. Here’s how:
Go to Settings and select System.
Select All Devices.
Select Gamer Profiles.
Select the gamertag that you want to delete.
Select one of the following:
Delete Profile Only: This deletes the profile but leaves saved games and achievements.
Delete Profile and Items: This deletes the profile and the associated saved games and achievements.
Download your Xbox Live profile
Press the Guide button on your controller.
Select Download Profile.
Note If you don’t see the message “Download Profile,” it probably means you’re signed in to your profile. Press X to sign out.
Enter the Windows Live ID information that’s associated with your Xbox Live gamertag. If you don’t know your Windows Live ID, see Manage your Windows Live ID.
Note If your account is an Xbox Live child account, you have to use the parent’s Windows Live ID to download the profile.
Select the storage device for your profile (for example, Hard Drive).
Your profile will begin downloading. When the download is complete, you can choose whether to require a Windows Live ID password to sign in to your profile. The Remember Password option is turned off by default, which means you’ll be prompted for your Windows Live ID password whenever you sign in to your Xbox Live profile. Leave Remember Password unchecked if you want to be prompted for your Windows Live ID password whenever you sign in to your profile on this console.
Remember Password option
You should now be able sign in to this console using your Xbox Live gamertag.
Solution 3: Contact Xbox Support
If the preceding solutions didn’t resolve the problem, contact Xbox Support.