Error code 80070005 reflects a problem with a Zune video license or with your gamer profile

Overview

If you see error code 80070005, there’s a problem with the license for a Zune video you’re trying to access or with your Xbox Live gamer profile.

Read this page to learn more about error 80070005 and what you can do about it.

On this page

Error code and message

Error code 80070005 contains the following message:

Sorry, Xbox Live profiles can't be downloaded right now. Try again later.
Status code: 80070005

Problem

If you get this message and error code, there’s a problem with one of the following:

  • The video license for the Zune video that you’re trying to stream or download
  • Your Xbox Live gamer profile

Solutions

To resolve the problem, try the following solutions:

Solution 1 (Zune video): Delete the video license and download again

To delete the video license, follow these steps:

  1. On your Xbox 360 console, go to the Settings hub and select System.
  2. Select Memory.
picture
  1. Select your storage device.
  2. Select System Items.
  3. Select Rights Database.
  4. For Rights Database, select Delete.
  5. Select Yes to confirm.
To download the video again, follow these steps:
  1. On your Xbox 360 console, go to the Settings hub and select Account.
  2. Select Download History.
  3. Select Zune Purchase History.
  4. Select the video title to download it again.
When the download is complete, again try to play the video on your Xbox 360 console.

Solution 2: Determine whether your gamer profile is corrupted; if it is, delete and then recover it.

Determine whether your Xbox Live gamer profile is corrupted. Here’s how:
  1. On your Xbox 360 console, go to System Settings and select Memory.
  2. Find your gamer profile. If it’s corrupted, its status will show "Corrupted Profile."
If your Xbox Live gamer profile is corrupted, delete and then recover it. Here’s how:
  1. Go to Settings and select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select one of the following:
    • Delete Profile Only: This deletes the profile but leaves saved games and achievements.
    • Delete Profile and Items: This deletes the profile and the associated saved games and achievements.

Download your Xbox Live profile

  1. Press the Guide button on your controller.
picture
  1. Select Download Profile.
    Note If you don’t see the message “Download Profile,” it probably means you’re signed in to your profile. Press X to sign out.
  2. Enter the Windows Live ID information that’s associated with your Xbox Live gamertag. If you don’t know your Windows Live ID, see Manage your Windows Live ID.
    Note If your account is an Xbox Live child account, you have to use the parent’s Windows Live ID to download the profile.
  3. Select the storage device for your profile (for example, Hard Drive).
  4. Your profile will begin downloading. When the download is complete, you can choose whether to require a Windows Live ID password to sign in to your profile. The Remember Password option is turned off by default, which means you’ll be prompted for your Windows Live ID password whenever you sign in to your Xbox Live profile. Leave Remember Password unchecked if you want to be prompted for your Windows Live ID password whenever you sign in to your profile on this console.
Remember Password option
picture

You should now be able sign in to this console using your Xbox Live gamertag.

Solution 3: Contact Xbox Support

If the preceding solutions didn’t resolve the problem, contact Xbox Support.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error code 80070005 reflects a problem with a Zune video license or with your gamer profile" issue you were reading about or a different issue?