Error 80070005 occurs when you download or stream a video from Xbox Video

You see the following error message when you try to stream or download a video from Xbox Video:

Sorry, Xbox Live profiles can't be downloaded right now. Try again later.
Status code: 80070005

This may mean that there's a problem with one of the following:

  • The license for the video you're trying to stream or download
  • Your Xbox Live gamer profile.

Solutions

To resolve the problem, try the following solutions. If one solution doesn't work, go to the next solution.

Solution 1: Delete the video license and download again

To delete the video license, follow these steps:

  1. On your Xbox 360 console, go to Settings, and then select System.
  2. Select Storage.
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  1. Select your storage device.
  2. Select System Items.
  3. Select Rights Database.
  4. For Rights Database, select Delete.
  5. Select Yes to confirm.
To download the video again, follow these steps:
  1. On your Xbox 360 console, go to Settings, and then select Account.
  2. Select Download History.
  3. Select Xbox Video Purchase History.
  4. Select the video title to download it again.
When the download is complete, try playing the video on your Xbox 360 console.

Solution 2: Determine if your gamer profile is corrupted; if it is, delete and then recover it

Determine whether your Xbox Live gamer profile is corrupted. Here’s how:
  1. On your Xbox 360 console, go to System Settings and select Memory.
  2. Find your gamer profile. If it’s corrupted, its status will show "Corrupted Profile."
If your Xbox Live gamer profile is corrupted, delete and then recover it. Here’s how:
  1. Go to Settings and select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select one of the following:
    • Delete Profile Only: This deletes the profile but leaves saved games and achievements.
    • Delete Profile and Items: This deletes the profile and the associated saved games and achievements.

Now recover your Xbox Live profile. Here’s how:

  1. Press the Guide button on your controller.
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  1. Select Download Profile.
    Note If you don’t see the message “Download Profile,” it probably means you’re signed in to your profile. Press X to sign out.
  2. Enter the Microsoft account information that’s associated with your Xbox Live gamertag. If you don’t know your Microsoft account credentials, see Manage your Microsoft account.
    Note If your account is an Xbox Live child account, you have to use the parent’s account to download the profile.
  3. Select the storage device for your profile (for example, Hard Drive).
  4. Your profile will begin downloading. When the download is complete, you can choose whether to require a Microsoft account password to sign in to your profile. The Remember Password option is turned off by default, which means you’ll be prompted for your Microsoft account password whenever you sign in to your Xbox Live profile. Leave Remember Password unchecked if you want to be prompted for your Microsoft account password whenever you sign in to your profile on this console.
    Remember Password option
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You should now be able to sign in to this console using your Xbox Live gamertag.

Solution 3: Contact Xbox Support

If the preceding solutions didn’t resolve the problem, contact Xbox Support.

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