Troubleshoot Xbox LIVE code redemption issues

Try to redeem the prepaid code later.

Try these solutions in order:

1. Confirm the location where your code was purchased. Some prepaid codes can be redeemed only in the country or region in which they were purchased.
2. If there's a problem with your prepaid code, contact Xbox Support.

Wait 24 hours and try again. If the card does not work 24 hours after purchase, please take the card back to the retailer and ask them to activate it.

The prepaid code that you’re trying to use doesn’t match the country or region of your account.

Confirm the location where your prepaid code was purchased. Some prepaid codes can be redeemed only in the country or region where they were purchased.

Try reentering the code shown on your prepaid card. If you have correctly entered the code, contact Xbox Support.

Use this method to check your membership type:

• On a computer, go to Billing and Account Management.

Certain offers are valid only for an Xbox LIVE Gold Membership (for example, promotional premium content). Other offers, such as a trial Xbox LIVE Gold Membership, are valid only if you have a free Xbox LIVE account.

Note If you have a 2-Year Xbox LIVE Gold Contract, you cannot “stack” your subscription with other promotions during the life of your contract.

Wait 24 hours and try again.

If the card does not work 24 hours after purchase, please take the card back to the retailer and ask them to activate it.