You see the following error message when you try to listen to a song or watch a music video in Xbox Music:
0xc00d36b2 - The item is missing or we can't get to it.
This means one of the following:
Solution 1: Verify that the file exists
Verify that the file exists on your device.
Solution 2: Consider whether the file path name is too long
If the file exists, the file name plus the folder names may be too long. To test if that path name is too long, do one of the following, and then try to play the song or music video again:
Solution 3: Verify that the file is in your collection.
Verify that the song or music video is in a collection. Here’s how to do this on a device that is running Windows 8.1:
For information about how to add music to a collection on an Xbox One console, see Add a song to your music collection on Xbox One.
Solution 4: Re-index files
If you continue to get the error when you try to play a song or music video on a device that is running Windows RT or a version of Windows 8, try re-indexing the files on your device. Here’s how to re-index the files on a device running Windows 8.1:
Note Typically, songs and music videos are stored in the Users folder.
If you keep experiencing the problem, contact Xbox Support.
Get an Xbox Music Pass to enjoy the full features of Xbox Music!
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