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Password and security

Learn about the age-appropriate controls and family privacy settings you can adjust on Xbox.com and on your Xbox One console.
Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
Find your Microsoft account email address
Learn how to find your Microsoft account email address so you can sign in.
"The email address or password you entered is not valid" error occurs for Xbox Live on Xbox 360
Learn how to fix the following Xbox 360 error message: "The email address or password you entered is not valid. Please try again."
You can’t complete parental consent when creating Xbox Live child account
Having trouble when you try to create a child account? Learn what to do if you can’t complete the parental consent portion.
“I think my account has been hacked”
Find out what to do if you suspect your Microsoft account has been compromised or if you need to check for unauthorised activity on your account.
Microsoft account security information overview
Learn why you’re unexpectedly prompted for your Microsoft email account and password. Also, learn how security information helps protect your Microsoft account.
How to delete Microsoft account security information
Learn how to delete security information from your Microsoft account.
How to create an Xbox One passkey
Learn how to create an Xbox One passkey to help keep your account secure.
"Your gamertag was last signed in on another Xbox console" message
If you've used your gamertag on multiple Xbox 360 consoles, you might see a message about it. Learn what it means and what to do about it.
Make your Xbox Live account more secure
Learn how to help keep your account and personal information secure.

Support resources

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