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Password and security

If you forgot your Microsoft account password, this page will help you reset your password.
Learn how to find your Microsoft account email address so you can sign in.
Learn how to move your Xbox Live profile and gamertag to a different Microsoft account using an Xbox 360 console.
Learn how to fix the following Xbox 360 error message: “The email address or password you entered is not valid. Please try again.”
Having trouble when you try to create a child account? Learn what to do if you can’t complete the parental consent portion.
Find information about the online safety and privacy settings Xbox 360 offers. Also learn how to promote a child account to an adult account.
Learn how to manage privacy and online safety settings for Xbox One, for both you and your children.
Learn what a child account is and what qualifies a Microsoft account to be treated as a child account.
Learn how to password protect your Xbox Live profile, get your Xbox console to remember your password and change the password protection on your profile.
Learn how to add security information to help protect your Microsoft account.
Learn why you’re unexpectedly prompted for your Microsoft email account and password. Also, learn how security information helps protect your Microsoft account.

Support resources

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