If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
If you have a firewall or router, you might need to make a configuration change in order for your Xbox 360 console to communicate with Xbox Live. Here's where to find out what ports you need to have open.
Find out about what solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
Get help connecting your Xbox console to Xbox Live using a wired or wireless connection.
If you’re having trouble connecting to Xbox Live or are experiencing a slow or low-quality connection, try these solutions to resolve the issue.
Find out about solutions to try if you’ve previously been able to connect to Xbox Live, but are now unable to connect.
Xbox Live is the online service for Xbox 360 and a lot more. Review this page to find out more about Xbox Live and how to connect your console.