If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
If you’re having trouble connecting your Xbox 360 console to Xbox Live or are experiencing a slow or low-quality connection, try these solutions to resolve the issue.
Get help connecting your Xbox console to Xbox Live using a wired or wireless connection.
Find solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
Find solutions to try if you’ve previously been able to connect to Xbox Live but are now unable to connect.
Learn what to do if you see error code 807b01f7 when making an Xbox Live purchase on Xbox 360.
Learn about error 80151904 and what to do if you see it when you try to use Xbox Live on your Xbox 360.
Learn what to do if you see error C000-0185 when downloading an update to your Xbox 360 console.
Learn what to do if you see error 8c230002 when you try to view or purchase content on Xbox Live.
Learn how to fix error 8c210003 so you can make a purchase on Xbox Live.
Learn what to do if you see error 80190128 when you’re purchasing or downloading content on Xbox 360.