You see the following error when you’re trying to sign in to Xbox Live:
This may mean that there’s an issue with your Microsoft account or gamertag.
Solution 1: Delete your gamertag, clear your cache and recover your gamertag
To resolve this issue, try the following steps:
Solution 2: Try a direct-to-modem wired connection
If the previous solution doesn’t work, try connecting your Xbox 360 console directly to your modem instead of connecting it to your router. Here's how:
If you can connect to Xbox Live and download your profile, the problem may be the router configuration. To troubleshoot router issues, visit the Networking Hardware Information forums for information about your specific router make and model. Additionally, you may want to review Network ports used by Xbox Live.
Solution 3: Try the Xbox Live Connection Error Solution
If the previous solution doesn’t work, try the troubleshooting steps in the Xbox Live Connection Error Solution.
Solution 4: Contact your Internet Service Provider
If the previous solution doesn’t work, contact technical support at your Internet Service Provider (ISP) for additional assistance. Your ISP can help you determine what type of Internet service you have and any issues that are affecting network performance.
Note Xbox Live does not support wireless or satellite-based Internet connections.
When you contact technical support, have the following information available:
If you keep experiencing the problem, contact Xbox Support.
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