Troubleshooting Kinect audio problems

Overview

Learn what to do if you’re having audio problems while using Kinect.

Audio problems

Can't complete the Kinect audio test?

  • Turn off digital effects on your audio receiver or TV. Digital effects include reverb, compression, simulated 3D sound and synthesised surround sound modes.
  • If you are using a TV and an audio receiver at the same time, turn off the volume on the TV.
  • Position the sensor at least 1 foot (.3 m) away from speakers, fans or any other noise source. At louder volumes, you might need to have at least 3 feet (.9 m) between the sensor and any speakers.
  • Make sure that all speakers are connected and that the console audio settings match the configuration of your speakers. For example:
If you have… Use this mode
Two speakers Stereo
Five speakers and a subwoofer 5:1
Seven speakers and a subwoofer 7:1

Can’t hear or talk to someone in an online game

Try the solutions on this page: Troubleshoot problems with chat.

Note If you move the Kinect sensor or your speakers, you need to run the Kinect audio tuner again.

Kinect voice commands do not work

If Kinect voice commands are not working, use the Kinect Audio Tuner. For a list of locales that support voice commands, see Kinect voice recognition.

No sound from speakers

  • Make sure that the Xbox 360 A/V cable is connected to your sound system. Learn how to Connect an Xbox 360 console to a sound system.
  • Make sure that all speakers are connected to your sound system.
  • If your sound system has speaker switches, make sure that the switches are on.
  • If your sound system has a receiver mode, make sure that the setting matches the number of speakers connected. For example:
If you have… Use this mode
Two speakers Stereo
Five speakers and a subwoofer 5:1
Seven speakers and a subwoofer 7:1

Hear an echo?

  • Turn off digital effects on your audio receiver or TV. Digital effects include reverb, compression, simulated 3D sound and synthesised surround sound modes.
  • If you are using a TV and an audio receiver at the same time, turn off the volume on the TV.
  • Start the Kinect audio tuner.
  • If you hear only an echo during Xbox Live gameplay, the problem might be with another player’s Kinect sensor. Ask the other player to use the Kinect audio tuner.

Learn how to improve your console’s audio quality

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