This article provides information about Xbox 360 warranty, registration and repair.
If you need help solving problems with your console, see the Xbox 360, Kinect and Accessories: Hardware Errors page.
The warranties are:
Use the following information to find out if your Xbox 360 console is in or out of warranty.Haven’t registered your console?
Check your warranty status (sign in with your Microsoft account, if needed). The warranty information is shown.
Your Xbox product might not be associated with your Microsoft account. Go ahead and register your Xbox product again online. Make sure that you use the same name and address that you used when you registered the product by phone.Do you have more than one Microsoft account?
Sign out and then sign back in using the Microsoft account that you originally used to register your Xbox product.
Cosmetic damages, such as scratches, cracks, nicks and normal wear and tear, are not covered under the Xbox 360 Product Warranty.
If you think that your warranty end date displayed online is incorrect, contact Xbox Support with proof of purchase. You’ll be asked to provide the original purchase receipt to verify the product purchase date by email. See the Assistance section at the bottom of this page for Xbox Support contact information.
We provide a post-service warranty for serviced consoles. The length of the warranty depends on whether the service was in-warranty or out-of-warranty as follows:
The cost of an out-of-warranty console repair varies:
Console repair needs to be completed at our Microsoft Service Centre. Learn how to get your console repaired.
Anyone. You need a Microsoft account to request a repair. If you don’t have one, create an account for free. Your Microsoft account is the email address and password you use to sign in to various Microsoft websites and services.
It costs us less if you submit an online repair request instead of talking to a support agent. So we pass this saving on to you.
The average repair time is 12 to 18 days for customers in Israel, including shipping time to and from our service centre.
After you submit a repair request, you will receive an email with information about packing and posting your console to our service centre. Simply follow the email instructions.
Packing and postage information is also available online:
Download the Console postage instructions (PDF format).
If you haven't received an order confirmation email after 24 hours, check your email program's junk folder or spam filter. If you don't find the email in junk or spam, please contact Xbox Support. (See the Assistance section at the bottom of this page for contact information.)
Go to our Xbox Online Service Centre to check your repair status at any time. Under Check Repair Status (lower-right corner), enter your service request number and postcode and then click Check Status. The service request number is included with the order confirmation email.
Alternatively, you can get more details if you click Sign In and enter your Microsoft account information (email and password).
Your console may be returned unrepaired for the following reasons:
You have the following postage options:
We pay for all Xbox 360 console postage, including to and from our service centre.
Please send us your console within 30 days of submitting your online repair request. If you don't post within 30 days, your repair order is cancelled, and the postage label is no longer valid.
When you pack your console for posting, make sure that you provide adequate padding around the console to reduce possible postage damage. The postage box that you use will not be returned to you.
Send us your console only. Please remove the hard drive, accessories and discs before packing your console for postage. If a disc is stuck in the disc drive, use our Xbox Disc Drive Solution to remove the disc (select “Stuck shut” as the problem).
Insurance is not necessary if you use the prepaid postage label that we provide.
The warranty period for all licensed Xbox 360 accessories is 90 days from the date of original purchase.
If you purchased a Microsoft Xbox 360 accessory within the last 30 days, you may return it to your retailer with your original proof of purchase. If you purchased an accessory more than 30 but less than 90 days ago, you can order a replacement accessory from our Xbox Online Service Centre (console registration is required).
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