Fix Xbox 360 video problems

Solutions

When you play videos downloaded from Xbox Live, streamed from a computer or on a disc, you may see a status code like 69-C00D36C4 or 80-C00DF242.

Most video playback errors occur for one of two reasons:

  • The format is not supported by the Xbox 360 console. For a list of supported formats, please see Supported regions, formats and discs.
  • The content is protected by Digital Rights Management. For example, sometimes content is only licensed for playback on a specific computer or device. If the content you’re trying to play was downloaded from Xbox Live, please see Can’t play downloaded Xbox Live content.

Xbox video playback status codes

If you do not see your status code in the following table, try searching for your status code on the Error code lookup tool page.

Status code

Reason for the error

What to try

51-C00DF236

A required software or media update is not installed.

  1. Go to the Xbox Games Store and search for ‘Optional Media Update’ or use this link:
    Optional Media Update.
  2. Click Download to Xbox 360.
  3. If prompted, sign in using your Microsoft account information.
  4. The next time you turn on your Xbox 360 console, the Optional Media Update will download to your console.

52-C00D28A0
52-C00D28AC
52-C00D28B0
52-C00DF239

The content is protected.

You’re not able to play this protected content on your console. Use a portable device that supports playback of this protected content.

53-C00DF237
53-C00DF238

The network connection was closed. 

Make sure that your computer is turned on, connected to the network and running media-sharing software.

55-C00DF237
55-C00DF238

The disc was ejected.

To play this content, reinsert the disc.

56-C00DF237
56-C00DF238

The connection to a Media Transfer Protocol (MTP) device, such as an iPod or USB device, was closed.

Reconnect the device.

57-C00D28A0

The content is protected.

You’re not able to stream protected content from a computer to your console.

62-C00D28A2

62-C00DF239

There is a problem with the licence for this protected content.

Make sure that the licences on your computer are up to date.

63-C00D28A0

You can’t stream protected videos from a Media Transfer Protocol (MTP) device.

You’re not able to stream protected content from a portable device.

68-C00D28A2

68-C00DF239

There is a problem with the licence for this protected content.

Make sure that the licences on your computer are up to date.

69-C00D36C4

69-C00D36B4

The video or audio codec is not supported, or one of the streams    in a video file is corrupted.

This content type might not be supported. Please see Xbox 360 supported regions, formats and discs.

69-C00D36CB

A corrupted Advanced Audio Codec (AAC) audio stream exists in an  MP4 file

This content can’t be played.

69-80070057

The video file is corrupted or the content might not be supported.

You might be able to skip the affected sections by using the chapter skip button. For information about controlling playback, see Watch DVDs on your console.

69-8000FFFF

You tried to resume video playback from a bookmark in an .asf file that is marked as not seekable, or the content may not be supported.

Try to restart the video from the beginning by using the Play button instead of the Resume button.
To see a list of formats supported by the Xbox 360 console, please see the supported regions, formats and discs.

69-C00D5214

You are playing an .asf file that   does not contain a video stream.  For example, this error may occur if you rename a .wma file to .wmv and then try to play it in the video player.

This content may not be supported.
Please see the Xbox 360 supported regions, formats and discs.

69-<Any other status code>

This content may not be supported.

Please see Xbox 360 supported regions, formats and discs.

70-C00DF233

The gamertag that started downloading the content is no longer signed into Xbox Live.

To download the video, sign in to Xbox Live using the profile that started the download.

71-C00DF232

You caught up to the download position in a partially downloaded file, and the video is not in your background download queue.

To play this video, download the video again from your download history.

72-C00DF231

You caught up to the download position in a partially downloaded file and because of network problems, the video can’t be played while it is downloading.

Wait for the download to finish and then try playing the video again.

80-C00DF242

The video file codec is not supported.

To see which video codecs are supported, see Xbox 360 supported regions, formats and discs.

90-803C0002
90-80153903
90-80153904
90-80153908
90-80153A00
90-80153A01
90-80153A02

You do not have the licence that is required to play the content.

Try the troubleshooting steps on this page: Can’t play downloaded Xbox Live content.

94-803C0008
94-80153800
94-80153801
94-80153900
94-80153901
94-80153902
94-80153905
94-80153906
94-80153907
94-80153B01
94-80153B02
94-80153B03
94-80153B04
94-80153B05
94-8015000A

A licence is not available for this content. The licence is missing, expired, corrupted or does not belong to the current gamertag.

Try the troubleshooting steps on this page: Can’t play downloaded Xbox Live content.

94-803C0009

A licence is not available for this rental video. The licence for this item is missing, expired or corrupted.

To play this video, you will need to rent it again from the Xbox Live Video Store.

95-C00DF234

The rental licence expired in the middle of playback.

The rental licence for this video has expired. To play this video, you will need to rent it again from the Xbox Live Video Store.

96-80150017
96-80153004

You tried to play a video that is no longer available on Xbox Live.

A licence is not available because this item is no longer available on Xbox Live.

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