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Error 80070490 occurs when you use Xbox Live or Movies & TV on Xbox 360

Problem

You see the following error code when you try to download your Xbox Live profile or stream video from Movies & TV:

80070490

This may mean that you need to either delete and recover your gamertag and clear your cache, or free up space on your hard drive.

Solutions

Solution 1: Delete your gamertag, clear your cache, and recover your gamertag

If you get this error when you’re trying to download your Xbox Live profile, follow these steps:

  1. Unplug any accessories attached to your console, such as a headset, the Xbox 360 Chatpad, or the Kinect sensor.
  2. Delete your profile. For more information, see Delete an Xbox Live profile from an Xbox 360 console.
  3. Clear your system cache twice. See How to clear the cache on Xbox 360.
  4. Recover your gamertag. For more information, see Download your Xbox Live profile to a different Xbox 360 console or redownload it.
  5. Restart your console.

Solution 2: Free at least 200 MB of space on your hard drive

If you get this error when trying to stream video from Movies & TV, free at least 200 MB of space on your hard drive.

For information about how to delete items from your hard drive, see Copy, move, or delete Xbox saved games, profiles, and avatar items.

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