Remove a payment option from your Xbox Live or Zune account

Overview

Use one of the following procedures to remove a payment option, such as a credit card, from your Xbox Live or Zune account.

Xbox.com steps: Remove an Xbox Live or Zune payment option

  1. Go to My Account at Xbox.com.
  2. Under Payment & Billing, click Manage Payment Options.
  3. If prompted, sign in using your Microsoft account (formerly known as Windows Live ID) email and password. If you don't know your Microsoft account or your password, see Manage your Microsoft account.
  4. Next to the payment option you want to change, click Remove.
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  1. Choose Yes to confirm the removal.

Can’t remove a payment option?

Important You can’t remove a credit card that is associated with an active Xbox Live membership or Zune account. If you try to remove the credit card associated with an active Xbox Live membership or Zune account, you will be prompted to add a new payment option.

If you don’t want to add another payment method, contact Support for help removing your payment method. Please have your gamertag or Microsoft account name and payment information available.

Use the following steps to add another payment option.

Note If you don’t want to add another payment method, you can contact Xbox Support or Zune Support for help or turn off auto-renewal. When you call, please have your gamertag or Microsoft Account and payment information available.

  1. Click PAY with PayPal (Xbox only) or Add a new Credit Card (Zune or Xbox) to add a payment option (PayPal is not available in all regions).
  2. Type the new payment information and click Save.

To switch between two or more payment options:

  1. Click Apply to Membership to switch your membership to another payment option.
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  1. Click Done

Now that you’ve switched your membership to another payment method, you can remove the original payment method. To do this:

  1. Click Manage Payment Options.
  2. Next to the payment option you want to change, click Remove.
  3. Choose Yes to confirm the removal.

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