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Xbox Live credit card error codes

Problem

If your payment option can't be authorised by your bank, or Microsoft detects suspicious activity and is preventing charges, you see one of the following error codes:

  • 8004AD43
  • 80153410
  • 80190821
  • 80190848
  • 80190864
  • 8058F041
  • 8C010003
  • C101A007
  • C101A225
  • C101A249
  • C101C400
  • C101C401
  • C101C402
  • C101C403
  • C101C407
  • C101C408

To resolve this problem, try the following solutions:

Solutions

Solution 1: Check your billing address

Make sure the billing address for your Xbox Live or Zune account matches the billing address used by your credit card company. To change the billing address for your Xbox Live or Zune account, please see Change your Xbox Live account information.

If your Xbox Live or Zune account address matches the billing address used by your credit card company, try the next solution.

Solution 2: Contact your bank or financial institution

The Xbox Live purchase might have failed for the following reasons:

  • The credit card has not been activated.
  • The credit card was declined due to insufficient funds.
  • The credit card cannot accept online purchases or automatic billing.
  • The credit card company is intentionally preventing the card from being used.

Contact your credit card company or bank and make sure that the payment option that you’re using was activated, that it has available funds and that the transaction is not being blocked for some reason.

If your bank or financial institution is not blocking the transaction, try the next solution.

Solution 3: Try your purchase again later

The Xbox Live or Zune purchase might be blocked for one of the following reasons:

  • Too many recent declined purchase attempts.
  • The Xbox Live or Zune account or the payment option is being used from an incorrect location.
  • The payment option you provided may have a violation for non-payment that’s preventing it from being used for new purchases.

Wait and try the transaction again in 24 to 48 hours. When lots of purchase failures occur, it can prevent transactions from being processed until no purchase attempts have been made for a while (usually 24 to 48 hours).

If the problem still occurs after you’ve waited 48 hours, try the next solution.

Solution 4: Remove your card and try again

If you’re trying to purchase a new Xbox Live or Zune subscription and you receive error 80190864 or C101C408, the payment option has a billing decline violation against it and it can no longer be used to sign up. If you have a previously unpaid balance for a previous subscription on the payment option you are trying to use, please provide a different credit card for the purchase.

Solution 5: Confirm that you are using an approved payment method

You can use Visa, MasterCard or American Express cards in Windows Phone Marketplace as long as they allow international purchases. Even if your card displays a Visa or MasterCard logo, it is possible that it's not approved by your bank or issuing financial institution to make an international purchase. Pre-paid cards, debit cards and gift cards (even those with a Visa or MasterCard logo) do not qualify as international cards and are currently not accepted by Windows Phone Marketplace.

For more information about payment methods supported by Marketplace, see the Understanding international payment methods and billing activity article in the Microsoft Knowledge Base.

If your credit card is an approved form of payment, try the next solution.

Solution 6: Check the card number, expiry date, card security code and name for the card

Retype the credit card number without any spaces, commas or other non-numeric characters. Verify that the expiry date, card security code and name that you entered are correct and match what is shown on the card.

If you keep experiencing the problem, contact Xbox Support.

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