이 페이지 공유

Error code C000022D occurs when you get a red light on the Kinect sensor

Problem

You may see the following error code and message when you get a red light on the Xbox 360 Kinect Sensor:

A problem has occurred with your Kinect Sensor

Error code: C000022D

This may mean that the sensor is not connected correctly, or your console software might need updating.

Solutions

Solution 1: Update your console software

  1. Insert a Kinect game disc.
  2. Start the game from the Xbox Dashboard.
  3. If your Xbox console software needs updating, you will see the following message:

    Update Required: An update has been found. To apply this update, you must restart your console.

  4. Select Yes, Restart to install the update.

Solution 2: Check the cables

Xbox 360 E console or Xbox 360 S console

  1. Turn off the console.

    Important Remove the Power/USB adapter cable if your Kinect sensor came with one.

  2. Plug the sensor cable into the AUX port on the back of the console.
  3. Turn on the console.

Original Xbox 360 console

  1. Turn off the console.
  2. Make sure the power cord is plugged into a working electrical outlet.
  3. Make sure the USB connector is plugged into the back of the console.

    The light located near the middle of the cable should be green.

    No green light? Try plugging the cable into another outlet to make sure the cable is working properly. If you need to replace the cable, contact Xbox Support using the Assistance information at the bottom of this page.

  1. Turn on the console.

If you tried the steps above but are still having a problem, try this:

  1. Press the Guide button on your controller, go to Settings, and then select System Settings.
  2. Select Kinect Settings.
  3. Select Kinect Sensor, and then select On.

Solution 3: Request a repair

If these steps don't resolve the problem, go to the Online Service Center and click Start Request to request a repair.

Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.

이 문서가 도움이 되었나요?

아니요

피드백을 보내 주셔서 감사합니다.

피드백을 보내 주셔서 감사합니다.

이 기사가 문제를 해결하는 데 도움이 되지 못해 죄송합니다. 하지만 포기하지 마십시오. 아래의 커뮤니티 옵션을 시도해 보십시오.
커뮤니티에서 도움 받기
Ambassador chat image
커뮤니티 전문가 채팅
도와주려는 Xbox 사용자와 일대일로 채팅해 보십시오.

이 항목에 대한 피드백 제공

255 글자 남았습니다.
개인 정보를 보호하려면 피드백 내용에 연락처 정보를 입력하지 마십시오.
커뮤니티에서 도움 받기
Ambassador chat image
커뮤니티 전문가 채팅
도와주려는 Xbox 사용자와 일대일로 채팅해 보십시오.

연락처

읽으신 "Error code C000022D occurs when you get a red light on the Kinect sensor" 문제 또는 다른 문제를 고객 지원 서비스에 문의하시겠습니까?

이 페이지 공유