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Troubleshoot Xbox Live download problems

Xbox Live download issues

If you receive an error code or can’t download content from Xbox Live or Zune Marketplace, find your problem below and try the solutions:

Solutions

Status code: 80070185 or 8007019c

To fix these Xbox Live status codes, try the following solutions:

Solution 1: Maximise your network bandwidth

When you download content from Xbox Live, make sure that other computers in your home are not downloading or transferring files. When someone in your house browses the Internet, they use network bandwidth that could be going to your console.

Note Bandwidth is the amount of information transferred over your Internet connection.

You can also try temporarily disconnecting or turning off devices that are connected to your home network.

Once you've maximised your network bandwidth, try to download the content again. If the download fails again, try the next solution.

Solution 2: Download at a different time of day

Some ISPs block or limit large downloads during peak-use times. If an ISP "resets" a connection after a certain period of time or limits the size of downloads, you will receive an error message.

Residential Internet networks are often busiest in the evenings when people are at home. You might get the best Internet connection speed during the day. If you are having problems downloading content, contact your ISP to determine whether they restrict download size, speed or the amount of content that can be downloaded.

If you try to download the content at a different time of day and it still fails, try the next solution.

Status code: 80070017

To fix this problem, try the following solution:

Solution: Maximise your network bandwidth

When you download content from Xbox Live, make sure that other computers in your home are not downloading or transferring files. When someone in your house browses the Internet, they use network bandwidth that could be going to your console.

Note Bandwidth is the amount of information transferred over your Internet connection.

You can also try temporarily disconnecting or turning off devices that are connected to your home network.

Once you've maximised your network bandwidth, try to download the content again.

Status code: 80153022

To fix this problem, try the following solutions:

Solution 1: Check the Xbox Live service status

Check the Xbox Live status. If there are service alerts for Xbox Live or Billing, wait until there are no service alerts.

If there are no Xbox Live service alerts, try the next solution.

Solution 2: Make sure the prepaid code* is for your region

If you’re using a prepaid code to purchase content, check to see where the prepaid code was purchased. Some prepaid codes cannot be redeemed outside the country/region where they were purchased. Some prepaid codes, especially ones that were purchased online, only work in the United States. If the region of your Xbox Live account does not match the region of the prepaid code, you might receive this error.

    *Prepaid codes are not available in all regions.

Status code: 80072EE2

This status code occurs if an Xbox Live download takes a long time (the connection "times out"). To fix this problem, try the following solutions:

Solution 1: Maximise your network bandwidth

When you download content from Xbox Live, make sure that other computers in your home are not downloading or transferring files. When someone in your house browses the Internet, they use network bandwidth that could be going to your console.

Note Bandwidth is the amount of information transferred over your Internet connection.

You can also try temporarily disconnecting or turning off devices that are connected to your home network.

Once you've maximised your network bandwidth, try to download the content again. If the download fails again, try the next solution.

Solution 2: Check for network connectivity or ISP issues

A download can fail if your Internet service provider (ISP) has set bandwidth or connection time limits. Contact your ISP to determine if there are any restrictions that could cause your connection to time out.

Status code: 80072746

This error occurs if Xbox Live is undergoing system maintenance.

To fix this problem, try the following solutions:

Solution 1: Try again later

Xbox Live might be unavailable due to system maintenance. Check the Xbox Live status. If there is an Xbox Live service alert, wait and then try again later.

If there are no Xbox Live service alerts, try the next solution.

Status codes: 8b010008, 80072741, 80072ee2 and 8b010008

Solution 1: Check the status of the Xbox Live service

Xbox Live might be unavailable due to system maintenance. Check the status of the Xbox Live service. If there is an Xbox Live service alert, wait and then try again later.

Xbox Live is currently unavailable

This error occurs if Xbox Live may be undergoing system maintenance.

Solution 1: Try again later

Check the Xbox Live status. If there is an Xbox Live service alert, wait and then try again later.

If there are no Xbox Live service alerts, try the next solution.

Problems downloading or streaming videos from Zune Marketplace

If you are having problems downloading or streaming videos from Zune Marketplace, try the following solutions:

Solution 1: Maximise your network bandwidth

When you download content from Zune Marketplace, make sure that other computers in your home are not downloading or transferring files. When someone in your house browses the Internet, they use network bandwidth that could affect your computer performance.

Note Bandwidth is the amount of information transferred over your Internet connection.

Streaming video requires optimal Internet connection speed.

Solution 2: Try standard-definition video instead of high-definition video

Streaming high-definition video requires greater Internet speeds than standard-definition video. If a standard-definition version of the movie is available, try streaming that instead.

If you’re having problems downloading videos, try these additional solutions below.

Solution 3: Download the complete video

Instead of streaming the content, try downloading the complete video before you try to play it.

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