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| While attempting to play an original Xbox game on your Xbox 360 console, you receive the error message: "This game does not support your current display settings"| Article ID | : | 908222 | | Last Review | : | September 29, 2009 | | Revision | : | 8.1 |
On This PageSYMPTOMSWhen you try to play an original Xbox game on an Xbox 360 console, you may receive the following error message: This game does not support your current display settings  Back to the top
CAUSEThe Xbox 360 console display settings may be configured to use a resolution that the original Xbox game does not support. Back to the top THINGS TO TRYTo reduce the resolution setting of the console to a setting that is compatible with the game, follow these steps: | 1. | If your Xbox 360 console is a PAL console, set your PAL settings to PAL-50.
Notes| • | PAL consoles are generally only available in Europe and the United Kingdom, India, and Australia and New Zealand. | | • | If you are using an HDMI cable to connect your Xbox 360 console to your television, you will have to switch to a different AV cable (such as an Xbox 360 HD Component AV cable or an Xbox 360 Composite AV cable) to perform this procedure. |
To change the console setting to PAL 50, follow these steps: | a. | In the Xbox Dashboard, select the System menu. | | b. | Select Console Settings, and then press the A button. | | c. | Select Display, and then press the A button. | | d. | Select PAL settings, and then press the A button. | | e. | Select PAL-50, and then press the A button. | | f. | When you are prompted to keep these new settings, confirm the settings, and then press the A button. |
| | 2. | If the previous step did not resolve the issue or if you do not have a PAL console, change the output resolution of your Xbox 360 console. To do this, follow these steps:| a. | In the System section of the Xbox Dashboard, select Console Setting, and then press the A button. | | b. | Select Display, and then press the A button. | | c. | Select HDTV Settings, and then press the A button. | | d. | Select 480p, and then press the A button. |
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This resolution should be compatible with the original Xbox game. Back to the top For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site: Back to the top  An error occurred while retrieving the Microsoft Knowledge Base article. We apologize for any inconvenience. You can also search for the Knowledge Base article by title or by the article number. |