Items that you selected for download from the Xbox LIVE Web Marketplace do not start to download automatically.
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This behavior occurs when one or more of the following conditions are true:
| • | The Xbox 360 console may already be performing the download. |
| • | The Xbox 360 console is not turned on or is not connected to Xbox LIVE. |
| • | You are not signed in to Xbox LIVE with the same account that was used for the purchase. |
| • | There is insufficient memory space on the Xbox 360 console for the item that was purchased. |
| • | The item must be downloaded manually from your download history. |
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The Xbox 360 console may already be performing the download
Some downloads may take longer than other downloads, and the download may already be in progress in your Active Downloads on the Xbox 360 console. To view your Active Downloads, follow these steps:
| 1. | In the Xbox Dashboard, press the Xbox 360 Guide Button. |
| 2. | Go to the Marketplace Area. |
| 3. | Select Active Downloads. |
| 4. | Determine if the content purchased on the Xbox LIVE Web Marketplace is listed in your Active Downloads Queue. |
| 5. | If the item is listed in the Pending area but has a status of Assigned to another console, it is set to download to another console. |
| 6. | To associate this download with the Xbox 360 Console you are currently using, select the item from the Active download list and select Download Now |
| 7. | You will then be prompted if you wish to download this item, or all items, to your download queue. If you select all items, this console will now be identified in the Web Marketplace as your preferred download location. |
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The Xbox 360 console is not turned on or is not connected to Xbox LIVE
The Xbox LIVE Web Marketplace sends downloads to the Xbox 360 console by using the Xbox LIVE account that made the purchase. This account must be signed in to Xbox LIVE on the Xbox 360 console for the download to begin. To verify that you are signed in with the correct account, follow these steps:
| 1. | From the Xbox 360 console, confirm that only one active profile is connected by disconnecting all Xbox controllers except for Player 1. |
| 2. | From the Xbox 360 Dashboard, access the My Xbox area, and then verify that the account that is signed in is the account that was used to make the purchase in the Xbox LIVE Web Marketplace. If the correct profile is not signed in, sign out, sign in to the Xbox 360 console with the correct account, and then connect to Xbox LIVE.
If the download does not begin after several minutes, you will have to download the item manually from your download history. |
| 3. | If the correct account is signed in, verify that you are connected to Xbox LIVE by viewing the Xbox LIVE connection message in the My Xbox profile area. If the account is not connected to Xbox LIVE, connect to Xbox LIVE. |
| 4. | If these steps do not resolve the issue, you will have to download the item manually from your download history. |
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There is insufficient memory available on the Xbox 360 console for the item purchased
To determine whether the download is not starting because of insufficient memory, follow these steps:
| 1. | In the Xbox LIVE Web Marketplace, view your Download Queue. If a download encountered an error because of memory constraints on the console, this information is noted next to the item that is too large for the available space. |
| 2. | To clear space or to view available space on your Xbox 360 console, move to System Settings in the My Xbox area, and then select Memory. Follow the steps on the screen to select the storage device and to remove items that you no longer need to store. |
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The item must be downloaded manually from your download history
To manually download an item from your Xbox LIVE download history, follow these steps:
| 1. | From the Xbox 360 console, sign in to the account that was used to make the Xbox LIVE Web Marketplace purchase, and then connect to Xbox LIVE. |
| 2. | In the My Xbox area, select the active account profile by pressing the A button. |
| 3. | On the list of options, select Manage Account, and then press A. |
| 4. | On the list of options, select Download History, and then press A. |
| 5. | Use the Download History menus to locate the item that you purchased, press A to select the item, and then follow the directions on the screen to download the item.
If the item purchased does not show in your Download History, click the following article number to view the article in the Microsoft Knowledge Base:958218 (http://support.microsoft.com/kb/958218/ ) Troubleshooting: Items purchased on the Xbox LIVE Web Marketplace do not appear in the Xbox 360 Console Download History |
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