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Troubleshooting: Unable to find a previously purchased Indie Games title on the Xbox LIVE Marketplace

Article ID:958227
Last Review:July 30, 2009
Revision:3.9

SYMPTOMS

When you try to download an Xbox LIVE Indie Games title, you cannot find it on the Xbox LIVE Games Marketplace.

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CAUSE

This issue occurs because Xbox LIVE Indie Games are created by community creators. Xbox LIVE Indie Games titles may be removed from the Xbox LIVE Marketplace based on a creator’s request, or they may be removed for sale by Microsoft based on feedback from the community.

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THINGS TO TRY

Note Xbox LIVE Indie Games are not available in all regions. For more information about Xbox LIVE Indie Games and for a list of countries where Xbox LIVE Indie Games are available, click the following article number to view the article in the Microsoft Knowledge Base:
958228 (http://support.microsoft.com/kb/958228/ ) Description of Xbox Live Indie Games

You are trying to purchase for the first time

1. Sign in to Xbox LIVE by using the profile that you want you use to purchase the Xbox LIVE Indie Games title.
2. Navigate to the Xbox LIVE Games Marketplace by using the Xbox 360 console or Xbox.com.
3. Navigate to the Indie Games department of the Xbox LIVE Games Marketplace.
4. Browse through the Title list to locate the content that you want to purchase.
If the content that you want to purchase is not available in the Xbox LIVE Marketplace, the content may no longer be available for purchase because the creator or Microsoft removed it. Please check back at a later date to determine whether the title has been added back to the Title list.

You are trying to redownload a previous purchase

1. Sign in to Xbox LIVE by using the profile that you used to purchase the Xbox LIVE Indie Games title.
2. Navigate to the My Xbox Channel on your Xbox 360 console.
3. Select the Active Profile by pressing the A button.
4. Select Manage Account.
5. Select Download History.
6. In the Games list, navigate to the item that you want to redownload. Then, press the A button.
7. Select Download Again to redownload the content.

Additional support

For more information about how to contact Xbox Customer Support, visit the following Xbox Web site:
http://www.xbox.com/support/contact (http://www.xbox.com/support/contact)

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