Please call the following number below for information on the Power Cord Replacement Program or to order a cord.

We are providing replacement power cords because component failure ina small number of consoles—about 1 in 10,000—has caused burning inside the console or melting of the power cord where it connects to the console.

Microsoft has designed the replacement power cords to protect you and your Xbox from these component failures and a potential fire hazard.

Check the manufacture date on the bottom of your console. No action is necessary if your console was manufactured on or after October 23, 2003. If your console was manufactured before that date, please call the below number to order your replacement cord.

Your new cord should arrive in two to four weeks. Until you receive and install your replacement power cord, turn off your Xbox when it’s not in use.