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  • Power Cord Replacement

Information on Power Cord Replacement

Please call the following number below for information on the Power Cord Replacement Program or to order a cord.

We are providing replacement power cords because component failure ina small number of consoles—about 1 in 10,000—has caused burning inside the console or melting of the power cord where it connects to the console.

Microsoft has designed the replacement power cords to protect you and your Xbox from these component failures and a potential fire hazard.

Check the manufacture date on the bottom of your console. No action is necessary if your console was manufactured on or after October 23, 2003. If your console was manufactured before that date, please call the below number to order your replacement cord.

Your new cord should arrive in two to four weeks. Until you receive and install your replacement power cord, turn off your Xbox when it’s not in use.

Country Toll-Free Local Numbers
(for Mobile Access)
US800-4MY-XBOX425-635-7180
México 001-866-745-8312 Not Available
Colombia 01 800 912 1830 Not Available
Canada 800-4MY-XBOX 425-635-7180
UK 0800 587 1102 020 7365 9792
Ireland 1 800 509 186 12420758
France 0800 91 52 74 0155 698061
België / Belgique 0800 7 9790 02 710 61 80
Deutschland 0800 181 2968 6950070422
Luxemburg / Luxembourg 0800 21013 00352 3420808165
Österreich 0800 281 360 01 7956 72 11
Schweiz 0800 83 6667 16545357
Italia 800 787614 02 6963 3724
Nederland 0800 023 3894 020 203 6606
Sverige 020 79 1133 085 853 65 24
Suomi 0800 119 424 09 6937 9415
Danmark 8088 4097 03848 7393
Norge 800 14174 23162554
Ελλάδα 00800 44 12 8732 Not Available
España 900 94 8952 914 53 4025
Portugal 800 844 059 214154303
台灣 (Taiwan) 00801 44 4231 2 2192 4553
香港 (Hong Kong S.A.R.) 800 96 4215 3002 7804
Singapore 800 448 1330 6415 5132
한국 (Korea) 00368 440 0090 2 3483 1038
Australia 1800 555 741 02 82239524
New Zealand 0508 555 592 09 916 0975
日本 (Japan) 0120 220 340 81 335 708261
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