While using your Xbox console you may receive the following Universal Error Message (UEM):
Your Xbox requires service. Please call Xbox Customer Support.
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You receive UEMs when a hardware or a firmware error occurs.
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Restart the Xbox console. If the error persists, the console may require service by Microsoft.
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If the steps in the previous section did not resolve your issue, your console may have to be serviced. Please follow this link to confirm whether phone or online support is offered in your country to initiate an exchange order for your console:
961531 (http://support.microsoft.com/kb/961531/ ) Original Xbox support offerings per region
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