When you are using the Xbox controller, the controller buttons, directional pad, or thumbsticks stay depressed or in the same position after you press them or move them.
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If the steps in the previous section did not resolve your issue, it may indicate a problem that will require service by Microsoft. If this is the case please contact Xbox Customer Support. For more information about how to contact Xbox Customer Support, please visit the following Web site:
Important: Only accessories that are still In-warranty will be exchanged. You
must have a valid proof of purchase for your accessory to be replaced as In Warranty. If the accessory is not in inventory a refund for the purchase price will be provided. The accessory will not be returned to you.
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