Select Your Console

Select Xbox 360
bottom

Change Your Console:

  • Retrieving Knowledge Base Article...

The indicator light of your Original Xbox console flashes red and orange

Article ID:821242
Last Review:July 17, 2009
Revision:7.2
On This Page

SYMPTOMS

The indicator light on the Xbox console may flash red and orange. This article describes how to troubleshoot this behavior.

Back to the top

CAUSE

This behavior occurs when a random access memory (RAM) error occurs, and then the Xbox cannot start.

Back to the top

THINGS TO TRY

1. Remove any disc from the Xbox console.
2. Turn off the Xbox console, and let it rest for 30seconds.
3. Carefully read the Xbox Instructional Manual that came with the Xboxvideo game system for instructions about correct use and placement of the Xboxconsole to avoid overheating and other problems.
a. Make sure the Xbox console is not located near a heat source. Heat sources can include the back side of TVs, computers, and monitors, and other electrical devices.
b. Make sure the vents are not blocked. Vents are located on the left and right side, and on the rear of the Xbox console. Make sure each vent has at least six inches of clearance and a path to open air. If the Xbox is inside a cabinet, try moving it to see if this prevents heat problems.
4. After the Xbox console has rested for at least 30 seconds, turn it on, and then make surethat you see a steady green indicator light on the front.
5. If the console continues to flash a red and orange light, it may indicate a problem that requires the console to be serviced byMicrosoft.

Back to the top

Additional Support

If the steps in the previous section did not resolve your issue, your console may have to be serviced. Please follow this link to confirm whether phone or online support is offered in your country to initiate an exchange order for your console:
961531 (http://support.microsoft.com/kb/961531/ ) Original Xbox support offerings per region

Back to the top

Print this page
Rate this page012345
  • Did this article help you solve your problem?
  • This article is easy to understand
    Strongly
    Disagree
    Strongly
    Agree
  • This article is accurate
    Strongly
    Disagree
    Strongly
    Agree
  • Additional Comments
    (Character limit of 255)

    0/255 characters

    To protect your privacy, do not include contact information in your feedback.

  • Send
Thank you for submitting a rating.