When you try to use an original Xbox console to connect to Xbox LIVE, the Connect Status screen displays an error message during the IP Address part of the test.

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This problem occurs for one of the following reasons:

•	The IP address could not be obtained from your Internet service provider (ISP), from a network device such as a router, or from the Dynamic Host Configuration Protocol (DHCP) server.
•	The IP addresses that you entered manually in the Dashboard are incorrect.

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Before you use the troubleshooting steps in this article, make sure that you power cycle all the devices on the network. Also, follow basic troubleshooting steps for Xbox LIVE connectivity issues on an original Xbox console. For more information, click the following article number to view the article in the Microsoft Knowledge Base:Click the type of connection that you are using:

•	Direct connection with a modem only
•	Shared connection with a modem and a router
•	Shared connection with a gateway device (combined modem and router)
•	Shared connection with Windows Internet Connection Sharing

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Direct connection with a modem only

1.	If you use a direct connection between the console and your modem, contact your Internet service provider (ISP) to find your IP address. If your ISP provides you a dynamic IP address, configure the network settings in the console to automatically detect the IP address. To do this, follow these steps: a. On the Connect status screen, select Settings. b. Select IP Addresses. c. Copy the current IP Settings into your Scratch Pad. Then, select Configuration to change the setting from Manual to Automatic. Press the B button to return to the Network Settings screen.
2.	If your ISP provided you a static IP address, manually enter the address in the Dashboard. To do this, follow these steps: a. On the Connect Status screen, select Settings. b. On the Network Settings screen, select IP Addresses. c. On the IP Addresses screen, select Configuration to change the setting from Automatic to Manual. d. Enter the IP address, the subnet mask, and the gateway information that was provided to you by your ISP.
3.	Turn the modem off, and then turn the modem back on. To do this, view the manufacturer's instructions, or use the following general steps if they are applicable: a. Remove the power supply from your modem. b. Leave the modem unplugged for 15 to 30 seconds. c. To reattach the power supply to the modem, following the device manufacturer’s instructions. d. Wait for the device to establish a connection with your broadband provider. e. Verify that the modem displays the correct power indicator lights and Internet connection indicator lights. Refer to the manufacturer's instructions for more information.
4.	Remove any disc from your Xbox console, turn the Xbox console off, and then turn it back on.
5.	Some ISPs may require Point-to-Point Protocol over Ethernet (PPPoE) settings. This means that you may need settings such as a username and a password to connect to your ISP's network. If your ISP does require PPPoE settings, verify that you have entered the settings correctly. If you are unsure whether you have to enter these settings, contact your ISP support team. To configure PPPoE settings on your Xbox console, follow these steps: a. On the Connect Status screen, select Settings. b. Select PPPoE Settings. c. Select Configuration to change the setting from Off to On. Note If your ISP does not use PPPoE authentication, make sure that the Configuration is set to Off. d. Select the Username field, the Password field, and the Service Name field to add the appropriate information that was supplied by the ISP. e. Press the B button to save the settings and to return to the Network Settings screen.
6.	If you have previously connected to the Internet with a computer before you connected the Xbox console, you may have to enter the media access control (MAC) address of the computer into the Xbox console. This is a process that is known as MAC Spoofing. If you know that you have to do this, you should verify that your MAC address is entered correctly. A MAC address, or physical address, is an address that uniquely identifies each device on a network. A MAC address is a 12-digit, alphanumeric value that appears in the following format: AA-A1-A2-A3-A4-A5 An Xbox console, a computer, and a printer are examples of devices that can use a MAC address. The MAC address of a specific device is set when a device is manufactured. To find the MAC address of a computer that is running Windows Vista, Windows XP, or Windows 2000 Professional, follow these steps: a. Click Start, and then click Run. b. In the Open box, type ncpa.cpl, and then click OK. c. Right-click Local Area Connection, and then click Status. d. On the Local Area Connection Status screen, click the Support tab. e. Click Details. f. On the Network Connection Details screen, the MAC address of the computer appears next to Physical address. To find the MAC address of a computer that is running Microsoft Windows 98 or Microsoft Windows Millennium Edition, follow these steps: a. Click Start, and then click Run. b. In the Open box, type winipcfg, and then click OK. c. Click More Information. The MAC address of the computer appears next to Adapter Address. To enter the MAC address of the computer in the Xbox Dashboard, follow these steps: a. On the Connect Status screen, select Settings. b. On the Network Settings screen, select Advanced. c. On the Advanced screen, select MAC Address. d. Enter in the MAC Address from the computer. e. Select Done.

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Shared connection with a modem and a router

1.	Power cycle the modem first, and then power cycle the router. To do this, view the manufacturer's instructions, or use the following general steps if they are applicable: a. Remove the power supply from your device. b. Leave the device unplugged for 15 to 30 seconds. c. Reconnect the power supply to the modem by following the device manufacturer's instructions. d. Wait several minutes for the device to start and to establish a connection with your broadband provider. e. Verify that the modem shows the appropriate power indicator lights and Internet connection indicator lights by following the manufacturer's instructions.
2.	If power cycling your modem and your router does not resolve the problem, try to connect the Xbox console to Xbox LIVE by using the modem only. This eliminates possible configuration problems on the router. If you can connect without the router, there is probably a configuration issue with the router. View the manufacturer's documentation that is included with the router, or contact the technical support team for the router.
3.	Verify that your router's Dynamic Host Configuration Protocol (DHCP) service has been enabled. DHCP enables the router to assign IP addresses to the computers and consoles on the network when you go online. For more information, see the manufacturer's documentation that is included with the router, or contact the manufacturer's technical support team for the router.
4.	If you manually entered an IP address, a gateway, a subnet mask, and DNS servers in the Network Settings area of the Xbox Dashboard, verify that these are correct. You can also try automatic IP settings. To do this, follow these steps: a. On the Connect Status screen, select Settings. b. Copy the current IP settings into your Scratch Pad. Then, select Configuration to change from Manual to Automatic. c. Press the B button to return to the Network Settings screen.
5.	If your ISP requires Point-to-Point Protocol over Ethernet (PPPoE) settings, try to connect directly to the modem after you configure these settings. Note Some ISPs require Point-to-Point Protocol over Ethernet (PPPoE) settings. This means that you may need settings such as a username and a password to access your ISP's network. If you are unsure whether you have to enter these settings, contact your ISP support team. At this point, if you can connect directly to the modem, see the router documentation to configure the PPPoE settings correctly on the router.

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Shared connection with a gateway device (combined modem and router)

A gateway integrates a high-speed Internet modem with a router.

1.	Make sure that the gateway device is turned on.
2.	Verify that there is network activity by looking for the sequence of blinking lights on your gateway that typically indicate Wide Area Network (WAN), Local Area Network (LAN), and connected power status. Note These names vary between models.
3.	Power cycle the gateway. To power cycle this device, view the manufacturer's instructions, or use the following general steps if they are applicable: a. Remove the power supply from your device. b. Leave the device unplugged for 15 to 30 seconds. c. Reconnect the power supply to the gateway by following the device manufacturer's instructions. d. Wait for the device to start and to establish a connection with your broadband provider. e. Verify that the gateway shows the appropriate power indicator lights and Internet connection indicator lights by following the manufacturer's instructions.
4.	The IP address that you entered in to the Network Settings area of the Xbox Dashboard may be incorrect. Make sure that this address is correct, or set your IP settings to Automatic in the Xbox Dashboard.
5.	If you are receiving an IP conflict error message, turn off all the devices on the network. Try to connect to Xbox LIVE when only the modem and the Xbox console are connected. If this works, there may be a configuration issue on the router's Dynamic Host Configuration Protocol (DHCP) server. DHCP enables the router to assign temporary IP addresses to the computers on the network when you go online. If you want help understanding DHCP or the configuration, see the manufacturer's documentation that is included with the router, or contact the technical support team for the router.

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Shared connection with Windows Internet Connection Sharing

1.	Verify that you can connect to the Internet on your computer. If you cannot connect to the Internet, there may be a problem with your Internet connection. Contact your ISP for support. If you are using a USB modem to connect to the Internet, the modem is listed in the Dial-up window as the connecter that you are sharing and that you have configured. To verify that Internet Connection Sharing configured the connection correctly, follow these steps: a. Click Start, and then click Control Panel. b. In Control Panel, double-click Network Connections. c. Right-click your broadband connection, and then click Properties. d. In the Properties dialog box, click the Advanced tab. e. Click to select the Allow other network users to connect through this computer's Internet connection check box. Click OK.
2.	Power cycle the modem. If the modem does not have an power switch, unplug the modem from the power outlet. You cannot follow this step if you are using a USB modem. Instead, go to the next step. You must follow this step if you are switching the modem between the Xbox console and a computer.
3.	On the computer, click Start, and then click Run.
4.	In the Open box, type ncpa.cpl, and then click OK.
5.	On the View menu, click Tiles.
6.	If the connection is listed as Firewalled, the firewall may have to be configured. See your firewall documentation.
7.	Enter manual settings in the Xbox Dashboard for the IP address, the subnet mask, the DNS address, and the gateway, and then test the connection. To edit the settings, follow these steps: a. On the Connect Status screen, select Settings. b. On the Network Settings screen, select IP Addresses. c. On the IP Addresses screen, select Configuration to change the setting from Automatic to Manual. d. Type the following information: • IP Address:192.168.0.2 • Subnet mask:255.255.255.0 • Default Gateway:192.168.0.1 e. Press the B button to return to the Network Settings screen, and then select DNS Servers. f. Select Configuration to change the setting from Automatic to Manual. Type the following information for the primary DNS and for the secondary DNS: • DNS server (Primary): 192.168.0.1 • DNS server (Secondary):192.168.0.1

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