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Connection Troubleshooting
The Xbox LIVE Connectivity Initial Troubleshooting Process
You receive a communication error (4920) when using a direct connection to Xbox LIVE
The Diagnostic Server detects Maximum Transmission Unit (MTU) problems when using Xbox LIVE
The Diagnostic Server shows Network Address Translation (NAT) type problems when using Xbox LIVE
The Diagnostic Server detects Internet Control Message Protocol (ICMP) problems when using Xbox
The DNS Address status is "FAILED" on the Connect Status screen
The Connect Status screen displays the message "Cables not connected"
The Connect Status screen displays an error during the Xbox LIVE phase of the test
Troubleshooting "Server Not Found", "Xbox LIVE Not Found" and "DNS Not Found" errors when using a firewall with Xbox LIVE
Gameplay
You experience game latency (slowness) and stoppages when using Xbox LIVE
Xbox LIVE - Account/Profile Management
You cannot access your Xbox LIVE account information from the Xbox hard disk
Xbox Live Status:
Up and running
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Get Connected
Home Networking: The Basics
Wireless Connection to Xbox LIVE
Xbox LIVE - Account/Profile Management
Account Creation
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Renewing Your Xbox LIVE Account
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Credit card requirement for Xbox LIVE account signup
How to change billing information for your Xbox LIVE account
Account Management Considerations for Xbox 360
Xbox LIVE Community
How to accept and decline game play invitations for a game you are currently playing
How to accept and decline game play invitations for a different game
How to Add/Remove Friend from Friends List
How to Accept or Decline a Friend Request
Xbox Live Status:
Up and running
Contact Support