Contact Information

For more information about the high-speed Internet services offered by AT&T, see:

• New customers and service availability
• Customer support
• Xbox information at BellSouth

Contact AT&T by Telephone

• New customers: 1-888-321-2DSL, option 1, option
• Technical support: 1-888-321-2DSL, option 1, option 2
• Billing support: 1-888-321-2DSL, option 1, option 4
  Packages and services vary by region.

Use Equipment that Works with Xbox LIVE

The following equipment has been tested with Xbox Live and can be used to connect to Xbox LIVE with AT&T:

• Westell 2100 Modem
• atel Speed Touch Home Modem
• man 3220H
• re Home Portal 1000
• atel USB (ICS connection)
• icient Network 4060 (ICS connection)
• icient Network 3060 (internal) (ICS connection)
• m Akita(internal) (ICS connection)
• m Seadra (internal) (ICS connection)

Choose your connection type

For AT&T, we suggest you use either a direct connection or a router connection.

Direct Connection with AT&T

For a direct connection, you will need a standard Ethernet cable with RJ-45 connectors. To directly connect your hardware:

1. Turn off your devices (Xbox console, AT&T DSL modem, and, if you have one, your PC) before connecting any cables.

   You must disconnect your modem from its power source to turn it off.

2. If the PC NIC is already connected to the modem, disconnect the Ethernet cable from the PC NIC.
3. Connect the Ethernet out port on the modem to the Ethernet port on the back of the Xbox console using the Ethernet cable.
4. Turn on your modem.
5. Turn on your Xbox console, with no disc in the disc tray.
6. From the Xbox Dashboard, choose Settings, and then Network Settings.
7. Configure your Xbox console to use PPPoE settings provided by AT&T. See the Troubleshooting section of this document for more information.
8. From the Network Settingsscreen, choose Connect.

Your settings are now used to connect to Xbox LIVE. Progress is displayed on the Connect Status screen. If the last item is "Connected to Xbox LIVE," congratulations! You are connected to Xbox LIVE. To create your Xbox LIVE account, see Account Creation , or for more information about managing your account, see Account Management .

If you need more help, see See the Troubleshooting section of this document for more detailed information about the problem and steps you can take to fix it.

Router Connection with AT&T

To connect to Xbox LIVE with a router connection, you'll need three Ethernet cables with RJ-45 connectors and a DSL/cable router.

To share with a PC, you'll also need an Ethernet NIC installed in the PC.

To share your AT&T Internet connection with your PC using a router:

1. Turn off your devices (Xbox console, DSL/cable router, AT&T DSL modem, and PC) before connecting any cables.
   You must disconnect your modem from its power source to turn it off.
2. If the PC NIC is already connected to the modem, disconnect the Ethernet cable from the PC NIC.
3. Connect the Ethernet out port on the modem to the Ethernet in port on the router using an Ethernet cable.
4. Connect one of the Ethernet out ports on the router to the Ethernet in port on the PC NIC using an Ethernet cable.
5. Connect another Ethernet out port on the router to the Ethernet port on the back of the Xbox console using an Ethernet cable.
6. Turn on your devices. You should turn them on in order from the wall jack out. This means, first turn on your modem, then your router, then your PC.
7. Configure your router to use PPPoE settings provided by AT&T. For more information about configuring your router, see your router documentation.
   AT&T does not support this type of router connection, so you will not be able to request assistance in troubleshooting this configuration from AT&T support. However, they offer an alternative home networking solution (FastAccess® HomeNetworking), which is supported by AT&T. Click here for more information.
8. Verify that the PC can access the Internet.
9. Turn on your Xbox console with no disc in the disc tray.
10. From the Xbox Dashboard, choose Settings, Network Settings, and then Connect.
    

    Note

    With a router connection, you do not need to turn on your PC to access Xbox LIVE from your Xbox console.

Your settings are now used to connect to Xbox LIVE. Progress is displayed on the Connect Status screen. If the last item is "Connected to Xbox LIVE," congratulations! You are connected to Xbox LIVE. To create your Xbox LIVE account, see Account Creation, or for more information about managing your account, see Account Management .

If you need more help, see the Troubleshooting section of this document for more detailed information about the problem and steps you can take to fix it.

Windows ICS Connection with AT&T

A Windows ICS connection uses Microsoft Windows Internet Connection Sharing (ICS). ICS lets your Xbox and your PC use your Internet connection at the same time, but you must connect your Xbox console through your PC, and always turn on your PC before playing games on Xbox LIVE. Xbox LIVE is supported through Windows ICS for Windows XP, Windows Me, Windows 2000 Professional, and Windows 98 SE.

You must already have an Ethernet NIC installed in your PC for this connection.

1. Before you connect any cables, turn off your Xbox console, modem, and PC. If you have an external modem, unplug it from its power source to turn it off.
2. Take your USB cable and connect one end to the USB out port on the modem. Then connect the other end to one of the available USB ports on your PC.
   
3. Take your Ethernet cable and connect one end to the Ethernet out port on the PC NIC. Then connect the other end to the Ethernet port on the back of the Xbox console. Most Windows ICS connections require a crossover (not a standard, straight-through) Ethernet cable for this, although some may require a standard cable. See your modem documentation for more information.
   
4. Turn on your modem and your PC.
5. Configure Windows ICS to share your Internet connection. For more information, see your Windows documentation.
6. Once ICS is configured, make sure that your PC can access the Internet.
7. Turn on your Xbox console with no disc in the disc tray.
8. From the Xbox Dashboard, choose Xbox LIVE. Or, play an Xbox LIVE enabled game and choose the option for Xbox LIVE play.

If you need more help, see the Troubleshooting section of this document for more detailed information about the problem and steps you can take to fix it.

Troubleshooting your Connection with AT&T

The network troubleshooter will automatically provide you with an error message and suggested solutions for your connection. Note the error message title (such as No Connection, Network Error, IP Conflict) to help troubleshoot the error, and follow the suggestions provided by the network troubleshooter.

You may need to configure your Xbox console to use PPPoE settings provided by LIVE.

Configuring PPPoE Settings

For a direct connection, you must set the PPPoE setting provided by AT&T in the Xbox Dashboard to connect to Xbox LVIE.

1. Turn on your Xbox console with no game disc in the disc tray.
2. From the Xbox Dashboard, choose Settings, and then Network Settings.
   These steps assume you cannot connect to Xbox Live until you finish configuring your Xbox console to use your AT&T PPPoE setting.
3. From the Network Settings screen, select PPPoE Settings.
4. Enter the PPPoE information provided by AT&T.
5. To attempt connection to Xbox LIVE using the new PPPoE settings, return (Back) to the Network Settings screen, and then select Connect.