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While attempting to play an original Xbox game on your Xbox 360 console, you receive the error message: "Original Xbox games are blocked by Family Settings"

Article ID:908224
Last Review:July 16, 2009
Revision:6.6
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SYMPTOMS

When you try to play an original Xbox game on an Xbox 360 console, you receive the following error message:
Original Xbox games are blocked by Family Settings. You can change your Family Settings in the System area of the Xbox Dashboard.

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CAUSE

The Xbox 360 console Family Settings feature may be blocking original Xbox games.

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THINGS TO TRY

To resolve this issue, modify Family Settings. To do this, follow these steps:
1. In the System section of the Xbox Dashboard, select Family Settings, and then press the A button.
2. Select Xbox LIVE Controls, and then press the A button.
3. Type the pass code that you set for the console.
4. Select Original Xbox Games, and then press the A button.
5. Select Allowed, and then press the A button.
6. Select Done, and then press the A button.
7. Select Yes to save the change.
Note By default, original Xbox games are allowed.

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Additional support

Please visit the following Web site for information about how to contact Xbox Customer Support:
http://www.xbox.com/support/contact (http://www.xbox.com/support/contact)

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