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| After connecting a portable device to your Xbox 360 console, the device is not detected| Article ID | : | 909159 | | Last Review | : | July 16, 2009 | | Revision | : | 6.6 |
SYMPTOMSYou receive no response from your Xbox 360 console when you connect a portable device to one of its USB ports.  Back to the top
CAUSEThis behavior happens if the device that you are trying to connect to the Xbox 360 console is not compatible with Xbox 360 or one of the following conditions exists: | • | The USB cable is not connected correctly. | | • | The USB cable is faulty. | | • | The USB device requires an external power supply that is not present. | | • | The USB device is faulty. | | • | The USB port on the Xbox 360 console is temporarily disabled by the over-current protection mechanism. | | • | The USB port on the Xbox 360 console is faulty. |
Back to the top THINGS TO TRYTo resolve the problem, follow these steps: | 1. | Make sure that the portable device is compatible with the Xbox 360 console. The following devices are compatible with the Xbox 360 console:| • | Official Xbox 360 accessories | | • | Most USB mouse devices and USB keyboards | | • | Most digital cameras | | • | Many portable music players | | • | Many mass storage devices |
| | 2. | To find out whether a portable device works with the Xbox 360 console, connect the device to a different USB port on the Xbox 360 console. To do this, follow these steps:| a. | Turn the console off, and then turn it back on. | | b. | Turn the device off, and then turn it back on. | | c. | Connect the device to a different USB port on the console. |
| | 3. | If the device is compatible with the Xbox 360, try the following steps.| a. | Restart the Xbox 360 console. | | b. | Turn off the console, remove the power cord from the power outlet, reconnect the power cord, and then turn on the console again. | | c. | Disconnect the device from the USB port, wait five seconds, and then reconnect the device. | | d. | Disconnect any unnecessary devices from the console, and then test to see whether the issue still occurs. | | e. | Determine whether the USB device requires a separate power supply. Attach the power supply, and then see whether you still experience the issue. | | f. | Connect the USB device to a different USB port to determine whether the device works. If the device works when connected to another USB port, the Xbox 360 console may need service. |
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