You cannot play an original Xbox game on your Xbox 360 console. You may receive the following error message when you try to play an original Xbox game:
This Original Xbox Game Is Not Supported on your Xbox 360 console. An update to support this game may be available. For more information go to www.xbox.com/games
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You may experience this problem if the following conditions are true:
| • | The original Xbox game is not supported on the Xbox 360 platform. |
| • | A backward compatibility update for the game is not installed on the Xbox 360 console. |
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Before we start, let's take a look at the game disc. You might experience this problem if the game disc is dirty or damaged. If the game disc is dirty, please clean the disc, and then try to play the game again.
If the game disc is clean and not damaged, we need to make sure that the game is on the backward compatibility list. To check if the game is on the backward compatibility list, please visit the following Xbox Web site:
If the game is on the backward compatibility list, we just need to obtain the update for the game. You can obtain game updates through Xbox Live, by burning a CD or a DVD, or by ordering a disc through the mail. For more information about how to obtain and install game updates, please visit the following Xbox Web site:
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Please visit the following Web site for information about how to contact Xbox Customer Support:
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