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While attempting to play a DVD on your Xbox 360 console, you receive the error message: "DVD Read Error"

Article ID:919425
Last Review:July 16, 2009
Revision:3.3
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SYMPTOMS

When you try to play a DVD, you may receive the following error message:
DVD Read Error

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CAUSE

This issue occurs because the Xbox console cannot read the disc correctly. This issue may occur for one of the following reasons:
•The disc is dirty.
•The disc is damaged and cannot be recognized.

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THINGS TO TRY

1. Turn the console off, and then turn the console on. Try to run the disc again.
2. Clean the disc, and then examine the disc for flaws and scratches. Try to run the disc again.

Important Do not use laser lens cleaners or similar products to clean the disc.
3. If you have another console available, try the DVD in the other console.
4. If the disc is a recordable DVD, try to run a different recordable disc type or another disc from a different manufacturer.

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Additional support

If the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web Page links:
United States customers - Online console repair (http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx?redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair)
Outside the United States - Online console repair (http://www.xbox.com/support/)
Note: Online console repair service is currently not available in all countries and regions.
For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site:
http://www.xbox.com/support/contact (http://www.xbox.com/support/contact)

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